Kelsey Rogers
TJX Companies
Olmsted Falls,OH
5
years of professional experience
Results-driven customer service worker offering years of experience with fast paced environments and maximizing product displays and sales. Skilled in conflict resolution and team collaboration, contributing to improved sales and customer satisfaction through strategic layout changes and effective training. Comes with a strong background in the studying the English language, including skills in critical analysis and research.
Work History
Merchandise Coordinator
1 Year- Coordinated merchandise flow to optimize stock levels and enhance product availability
- Trained new team members on company policies, procedures, and merchandising best practices.
- Developed product displays that increased customer engagement and satisfaction
- Assigned responsibilities to associates to optimize performance and maintain high standards of service.
- Facilitated communication among team members to enhance collaboration and resolve conflicts.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Initiated store layout changes based on consumer shopping patterns, resulting in improved navigation for shoppers and increased sales per square foot.
Retail Merchandising Associate
1 Year 5 Months- Developed effective store layouts to maximize product visibility and drive sales performance.
- Collaborated with team members to execute visual merchandising standards, enhancing customer engagement and satisfaction.
- Provided positive shopping experiences, employing conflict resolution skills to address customer issues effectively.
Restaurant Hostess
1 Year 3 Months- Managed reservations and seating arrangements to optimize dining flow and guest satisfaction.
- Welcomed guests with a friendly demeanor, ensuring positive first impressions.
- Handled guest inquiries and complaints professionally, resolving issues to maintain satisfaction.
- Assisted in training new staff on customer service protocols and restaurant operations.
Hostess, Barback, Server
6 Months- Greeted and seated guests, creating a welcoming atmosphere and facilitating smooth service flow.
- Managed reservation system, optimizing seating during peak hours to enhance guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Prepared dips and appetizers, coordinated food for to-go orders, and delivered meals to tables, ensuring customer satisfaction and timely service.
Shadowing Experience
1 Month- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Bachelor of Arts - English
High School Diploma
- Graduated with Honors
- 4.2 GPA
Skills
Customer service
Language proficiency
Effective communication
Team collaboration
Conflict management
Editing expertise
Timeline
Merchandise Coordinator
TJX Companies
08.2025 - CurrentRead More
Retail Merchandising Associate
TJX Companies, Marshalls
03.2024 - 08.2025Read More
Hostess, Barback, Server
CONDADO
11.2022 - 05.2023Read More
Restaurant Hostess
BJ's Restaurant & Brewhouse
05.2022 - 08.2023Read More
Shadowing Experience
John Castele (Prosecutor)
03.2021 - 04.2021Read More
The Ohio State University
Bachelor of Arts from English
Read More
Magnificat High School
High School Diploma
Read More