Kelsey Sanders
Elgin,SC
Summary
Organized Patient Service Representative with 8 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating a busy office and maintaining professionalism in stressful situations.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Cooperative Health
08.2015 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Accomplished multiple tasks within established timeframes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Caregiver
Blaney Baptist Daycare
01.2009 - 07.2015
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Strengthened parent partnerships through effective communication about their child''s progress and daily activities.
Education
High School Diploma -
Lugoff Elgin High School
Lugoff, SC05.2007
Skills
- Medical terminology knowledge
- Insurance Verification
- Customer Service
- HIPAA Compliance
- Critical Thinking
- Friendly, Positive Attitude
- Attention to Detail
- Time Management
Timeline
Patient Service Representative
Cooperative Health
08.2015 - Current
Caregiver
Blaney Baptist Daycare
01.2009 - 07.2015
High School Diploma -
Lugoff Elgin High School
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