Kelsey Sanders
Gonzales,LA
Summary
Results-driven shift manager with a focus on decision-making, problem-solving, and team management. Proven ability to make fast-paced decisions, enhance team performances, and ensuring safety protocols.
Overview
4
4
years of professional experience
Work History
Shift Manager
McDonald's
Prairieville, LA
06.2025 - Current
- Implemented efficient workflow processes, enhancing service speed during peak hours.
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Conducted staff performance evaluations, providing constructive feedback to enhance team effectiveness.
- Monitored cash handling procedures, ensuring compliance with financial controls and accuracy of transactions.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored team members on customer service protocols and operational procedures.
Food Service Worker
Chipotle
Hammond, LA
02.2025 - 05.2025
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Prepared and assembled food orders with attention to quality and presentation.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Operated kitchen equipment safely and efficiently, following all operational protocols.
Swim Instructor
Crawfish Swim School
Prairieville, LA
01.2023 - 08.2024
- Instructed swim techniques, ensuring safety and proper form for all participants
- Monitored student progress, providing constructive feedback to enhance performance
- Implemented engaging activities to maintain high levels of motivation and interest among students
- Developed personalized lesson plans to cater to diverse student needs and skill levels
- Conducted regular assessments to evaluate student competency and adjust instructional approaches accordingly
- Collaborated with parents to discuss student development and address concerns effectively
- Taught daily swim instruction to students varying in ages and skill levels.
Education
No Degree - Business Administration
Southeastern Louisiana University
Hammond, LASkills
- Training and onboarding
- Employee training
- Team development
- Decision-making
- Operational efficiency
- Cash handling
- Team motivation
- Workplace safety
- Accurate money handling
- Customer complaint resolution
- Employee onboarding
- Record keeping
- Team staffing
Timeline
Shift Manager
McDonald's
06.2025 - Current
Food Service Worker
Chipotle
02.2025 - 05.2025
Swim Instructor
Crawfish Swim School
01.2023 - 08.2024
No Degree - Business Administration
Southeastern Louisiana University