Kelsey Schickram
Parsippany,NJ
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
IKO International
02.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Used CRM software to maintain detailed contact logs and account records.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed data administration duties for databases.
- Developed strong relationships with clients to understand needs and provide tailored solutions.
- Experience with SAP system
Office Coordinator/Accounting Bookkeeper
Kings Food Markets
12.2012 - 02.2023
- Balance every morning for accuracy. Making sure every step is accurately done for correct processing of all cash and credit.
- Create deposits every morning for cash and checks.
- Send out deposits with Armor Car deliveries twice a week.
- Responsible for up to $30,000 in cash on the daily.
- Completed payroll for employees and maintained detailed records of procedures.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
- Reconciled and corrected issues with financial records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained and backed up other customer service managers.
Bank Associate
The Provident Bank Of New Jersey
09.2018 - 06.2019
- Provided advice on different bank products and financial options.
- Opened, closed and updated accounts for customers.
- Developed customized solutions of deposit, lending and other products for small business customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced teller drawers and ATM cash.
- Educated customers on use of banking website and mobile apps.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Audited fellow teller currency to contribute to dual-control procedures.
- Processed customer transactions promptly, minimizing wait times.
Education
Associate of Arts - Communications
County College of Morris
Randolph Township, NJ01-2013
High School Diploma -
Verona High School
Verona, NJ06-2010
Skills
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Relationship development
- Adept multi-tasker
- Superior organizational skills
- Customer relationship management
- Email and phone etiquette
- Data entry
- CRM proficiency
- Order management
- Time management
Timeline
Inside Sales Representative
IKO International
02.2023 - Current
Bank Associate
The Provident Bank Of New Jersey
09.2018 - 06.2019
Office Coordinator/Accounting Bookkeeper
Kings Food Markets
12.2012 - 02.2023
Associate of Arts - Communications
County College of Morris
High School Diploma -
Verona High School