Background includes successfully managing documentation and daily living support needs for disabled clients. Good organizational skills with a hardworking mentality and caring approach.
Overview
8
8
years of professional experience
Work History
Medicaid Waiver Case Manager
West Alabama Regional Commision
Northport, AL
07.2022 - Current
Monitored changes in client's physical and emotional condition and provided appropriate referrals when needed.
Provided case management services and support to Medicaid Waiver recipients.
Assisted clients in identifying personal strengths that could be used towards achieving desired outcomes.
Coordinated health care services including doctor appointments, hospitalizations, and medication management.
Facilitated access to necessary community resources for clients and families.
Performed administrative tasks such as filing paperwork, answering phone calls.
Intake Specialist
DCH Regional Medical Center
Tuscaloosa, AL
08.2016 - 01.2022
Answered and logged incoming inquiries via phone, fax and email.
Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
Processed paperwork, obtained billing forms and secured confidential information.
Updated patient information on computer system to maintain billing accuracy.
Made outbound calls to providers to obtain information necessary to create or update authorization.
Mental Health Worker
Brewer Porch Childrens Center
Tuscaloosa, AL
12.2015 - 08.2016
Encouraged clients to set personal goals related to their mental health recovery process.
Maintained accurate records of all client interactions including medication changes, therapy sessions.
Monitored, evaluated and recorded client progress with respect to treatment goals.
Assisted clients with conflict resolution strategies and anger management techniques.
Education
Bachelor of Science - Human Development And Family Studies
The University of Alabama
Tuscaloosa, AL
05-2016
Skills
Service Planning
Care Coordination
Needs Assessment
Documentation Proficiency
Resource Identification
Medicaid Knowledge
Problem-Solving
Client Needs Assessment
Community Resource Referral
Critical Thinking
Effective Communication
Written Communication
Schedule Coordination
Case Management
Multitasking
Medical Procedure Coding
Attention to Detail
Organizational Skills
Timeline
Medicaid Waiver Case Manager
West Alabama Regional Commision
07.2022 - Current
Intake Specialist
DCH Regional Medical Center
08.2016 - 01.2022
Mental Health Worker
Brewer Porch Childrens Center
12.2015 - 08.2016
Bachelor of Science - Human Development And Family Studies