Associate Clinical Director of Operation
December 2022- Present
Austin Eye Clinic- Dr. Shannon Wong
- Mange a team of 17 ophthalmic technicians.
- Manage doctors/clinical staff schedules.
- Oversee all clinical operations within the practice, including patient care delivery, staff management, and quality assurance.
- Creating training documents/guidlines for staff.
- Addressing all patient complaints/concerns.
- Overseeing patient flow.
- Hiring new staff and making sure new technicians are learning and staying on track to provide best patient care and patient education.
- Leading and mentoring clinical staff to ensure quality patient care.
- Monitoring and optimizing workflow.
- Staying updated on the latest advancements in opthalmology and implementing new technologies.
- Develop training material for ophthalmic technicians.
- Oversee current trainers to ensure new employee stays on track.
- Troubleshoot any problems that arise in clinic/surgery at any time.
- Provide continuing education resources to those that fall outside of practice standards.
- Ordering clinic supplies and medications needed for surgery.
August 2020- Present: Scrub technician
- Preparing the sterile surgical field by settling up all necessary instruments, supplies, and equipment specific to eye surgeries.
- Assist surgeons in cataract surgery, glaucoma surgery, corneal transplant, blepharoplasty, and LASIK surgery.
- Responsible for draping patient and having patient ready for surgery.
- Well grounded in high stress situations.
April 2018- Ophthalmic technician
- Work-up patient chart, obtain auto-refraction, read patient's glasses, check eye pressures, obtain OPTOS, topography, biometry measurements, OCTs, refraction, visual acuity, discuss cataract surgery with patients, risks and benefits of cataract surgery, discuss all lens options with patient, and schedule surgery.
Triage
Texas Orthopedics Sports & Rehabilitation
May 2013- April 2018
- Responsible for assessing a patient's orthopedic concerns over the phone, determining the urgency of their situation, providing initial guidance on self, and deciding whether they need an immediate appointment.
- Direct communication between physician and patient.
- Excellent phone etiquette.
- Issue prescriptions via ERx for physicians, create physical therapy orders, work restrictions, and issue home exercising programs under doctors orders.
- Strong verbal communication skill with quick decision making.
Sales/Customize labels
Austin Custom Winery
December 2011- May 2013
- Establish, develop and maintain positive business and customer relationships.
- Bottle wine/ print custom labels.
- Educate customers on product while providing great customer service.