Kelsey Steinberger
Keego Harbor,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and motivated to quickly master new skills. Hardworking with customer service experience, organized with strong multitasking and time management abilities. Devoted to providing every patient with the most positive and enjoyable experience possible.
Overview
6
6
years of professional experience
Work History
Front Office Training and Compliance Coordinator
Michigan Institute of Urology P.C.
Saint Clair Shores, MI
01.2023 - Current
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Conducted needs assessments to identify gaps in employees' skills and knowledge.
- Assisted in designing, developing, and implementing new training methods and techniques.
- Evaluated employee performance before, during, and after training sessions.
- Analyzed current processes and procedures to identify areas for improvement through training initiatives.
- Collaborated with management team to determine appropriate learning objectives for each program.
- Collaborated with senior and department leaders to develop and implement workforce plans
Social Work Case Manager
Spectrum Health Hospitals
Grand Rapids, MI
07.2018 - 01.2023
- Provided direct case management services to a caseload of clients with diverse backgrounds and needs.
- Conducted assessments, developed treatment plans, and monitored progress towards identified goals.
- Assisted clients in accessing community resources such as housing, medical care, employment opportunities and educational programs.
- Developed relationships with clients to ensure their well-being and safety.
- Established effective working relationships with other social service agencies to coordinate services for the best interest of the client.
- Collaborated closely with multidisciplinary teams including psychiatrists, psychologists, nurses and other healthcare professionals to provide comprehensive care for clients.
- Responded to emergency situations involving clients by assessing risk factors and providing appropriate interventions according to established protocols.
- Educated clients about available resources such as food banks or legal aid services.
- Supported clients during transition periods between residential facilities or hospitals by arranging transportation or providing housing referrals.
- Coordinated discharge planning activities prior to release from residential facilities or hospitals.
- Participated in professional development activities related to social work practice standards.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
- Conducted initial screenings, intakes and needs assessments to help organize community-based services.
Community Case Manager
Health Net of West Michigan
Grand Rapids, MI
10.2018 - 04.2019
- Provided direct case management services to individuals and families in need of support.
- Developed comprehensive service plans for clients, taking into account their needs and goals.
- Conducted assessments of client's backgrounds and current situations to determine eligibility for services.
- Collaborated with local agencies to coordinate the delivery of appropriate services to clients.
- Maintained accurate records of all client contacts and activities according to agency policies.
- Advised clients on options available when faced with challenging situations or crisis events.
- Assisted clients with accessing health care, housing, education, employment opportunities, transportation, food resources and other community supports.
- Monitored client progress towards established goals through regular home visits or office meetings.
- Provided advocacy services to ensure that clients' rights are respected by service providers and government systems.
- Participated in team meetings with other professionals to discuss cases and develop strategies for addressing complex issues affecting clients.
- Attended trainings or conferences related to best practices in case management.
- Met regularly with supervisory staff to review progress notes and discuss any challenges encountered while working with clients.
- Provided transportation assistance when necessary so that clients could attend appointments or access resources within the community.
- Conducted initial screenings, intakes and needs assessments to help organize community-based services.
- Assessed and identified service delivery challenges and opportunities within local area.
Education
Master of Arts - Medical Social Work
Grand Valley State University
Allendale, MI04-2018
Bachelor of Arts - Sociology
Alma College
Alma, MI04-2015
High School Diploma -
Dakota High School
Macomb, MI06-2011
Skills
- Developing Compliance Programs
- Data Compilation
- Conducting Audits
- Policy Analysis
- Documentation Management
- Risk Management
References
References available upon request.
Timeline
Front Office Training and Compliance Coordinator
Michigan Institute of Urology P.C.
01.2023 - Current
Community Case Manager
Health Net of West Michigan
10.2018 - 04.2019
Social Work Case Manager
Spectrum Health Hospitals
07.2018 - 01.2023
Master of Arts - Medical Social Work
Grand Valley State University
Bachelor of Arts - Sociology
Alma College
High School Diploma -
Dakota High School
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