Kelsey Stimpfl
Vancouver,US
Summary
Dynamic Community Manager at Regus with a proven track record in enhancing client relationships and boosting member engagement. Skilled in problem-solving and client relationship management, I successfully trained new employees and implemented initiatives that improved retention rates. Passionate about fostering collaboration and delivering exceptional customer service.
Overview
9
9
years of professional experience
Work History
Community Manager
Regus
Camas, WA
02.2024 - Current
- Led community engagement initiatives that boosted member interaction and collaboration.
- Managed suite operations independently, strengthening relationships with over 100 virtual and office clients.
- Troubleshot complex client issues, successfully deescalating problems and improving client satisfaction.
- Facilitated training sessions for new employees, enhancing onboarding experience and supporting cluster operations.
- Completed monthly reports to monitor revenue, occupancy, retention, and debt.
Community Associate
Regus
Vancouver, WA
03.2023 - 02.2024
- Created and executed procedures that boosted member satisfaction and experience.
- Collaborated with team members to resolve conflicts and promote community engagement, strengthening team dynamics.
- Streamlined coordination among cluster members using Microsoft Outlook and SharePoint, improving team communication.
- Assisted clients with administrative tasks, billing issues, and technical support, enhancing overall client satisfaction.
Dog Daycare Coordinator
Dog Gone Amazing
Reno, NV
03.2022 - 01.2023
- Developed enrichment programs for dogs to promote socialization and exercise.
- Collaborated with head trainers to assess dog needs and develop tailored care plans.
- Communicated with clients about dogs' needs to build strong relationships and improve care.
- Designed daily plans for the team, facilitating efficient completion of administrative functions.
- Organized daily tasks and provided comprehensive administrative support to ensure smooth operations.
Dog Daycare Attendant
Dog Gone Amazing
Reno, NV
03.2021 - 03.2022
- Oversaw dog playgroups to guarantee safe and positive interactions.
- Led hikes with groups of six to nine dogs, promoting exercise and socialization.
- Observed dog body language to assess comfort levels during interactions.
- Maintained cleanliness of kennels, tools, and equipment to promote health and safety.
- Facilitated handoffs between pet owners and team members to strengthen client communication.
Animal Care Intern
Living Coast Discovery Center
Chula Vista, CA
03.2018 - 08.2018
- Trained in wildlife enrichment techniques and executed proper animal handling methods.
- Followed established protocols for feeding, cleaning, and medication administration according to animal-specific schedules.
- Informed visitors about local wildlife conservation and animal care practices, fostering a deeper understanding of environmental stewardship.
- Presented educational talks to visitor groups at public outreach events, enhancing community awareness of wildlife conservation.
Education
Bachelor of Science - Biology
University of Nevada - Reno
Reno, NV05-2019
Bachelor of Science - Wildlife Conservation And Ecology
University of Nevada, Reno
Reno, NV05-2019
Skills
- Customer service and support
- Client relationship management
- Operational coordination
- Microsoft Office Suite
- Google Workspace
- Problem solving
- Employee training
- Leadership skills
Timeline
Community Manager
Regus
02.2024 - Current
Community Associate
Regus
03.2023 - 02.2024
Dog Daycare Coordinator
Dog Gone Amazing
03.2022 - 01.2023
Dog Daycare Attendant
Dog Gone Amazing
03.2021 - 03.2022
Animal Care Intern
Living Coast Discovery Center
03.2018 - 08.2018
Bachelor of Science - Biology
University of Nevada - Reno
Bachelor of Science - Wildlife Conservation And Ecology
University of Nevada, Reno