Kelsey Strickler
Mount Gilead,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Highly organized, with a strong attention to detail. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and client satisfaction.
Overview
11
11
years of professional experience
Work History
Eligibility Specialist
Morrow County
Mount Gilead, Ohio
2024.04 - Current
- Entered client information and files into databases for further review and tracking.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Assisted clients with completing forms required for processing applications.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
Bank Teller
Park National Bank
Mount Gilead, OH
2023.12 - 2024.01
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Performed cash handling duties including counting currency, coins and checks.
Cashier
Wendy’s
Galion, OH
2014.06 - 2017.06
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Northmor High School
Galion, OH05.2015
Skills
- Customer Relationship Management
- Financial Transactions
- Customer Needs Assessment
- Money Handling
- Compliance with government regulations
- Multitasking Abilities
- Decision-making
- Attention to detail
- Adaptability
Timeline
Eligibility Specialist
Morrow County
2024.04 - Current
Bank Teller
Park National Bank
2023.12 - 2024.01
Cashier
Wendy’s
2014.06 - 2017.06
High School Diploma -
Northmor High School