- Road Trips
- Adventure Travel
- Enjoy participating in pilates, walking and stretching for overall physical and mental well-being
- Mindfulness Practices
- Camping
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- Gardening
- Paddleboarding
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I have a passion for photography and editing photos
Kelsey Sullivan
Englewood,CO
Summary
Experienced in Customer Service, ready to return to hospitality where my highly effective skills of handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
23
23
years of professional experience
Work History
Owner
Sunny Roots Garden Consulting
Englewood, CO
01.2021 - Current
- Delivered expert plant and garden advice, fostering community interest through social media and group discussions. Engaged with residents to provide customized design ideas, enhancing their gardening experiences. Maintained a flexible home-based business, integrating a passion for plants into daily activities.
- Developed customized garden plans tailored to client preferences and environmental conditions.
- Guided clients through sustainable gardening practices to enhance plant health and biodiversity.
- Analyzed client feedback to continuously improve service offerings and address specific needs.
Lead/Sales
Garden Centers
OR/CO
01.2015 - 01.2025
- Resolved customer issues promptly, enhancing satisfaction and loyalty. Contributed to operational efficiency by multitasking across cashiering and departmental support.
- Continuously expanded personal knowledge of industry trends and technologies to maintain expert-level understanding in my role.
- Trained new hires on best practices for achieving success.
Gardener
Landscape & Maintenance
CO
01.2004 - 01.2015
- Delivered successful garden projects by translating client visions into actionable plans. Collaborated with team members and clients to ensure project alignment with expectations and high-quality outcomes.
- Developed maintenance schedules, ensuring consistent care and health of garden areas.
- Trained junior staff on horticultural techniques and safety protocols, improving team performance.
- Managed seasonal planting operations, ensuring timely execution and adherence to project deadlines.
- Evaluated soil conditions, recommending amendments to enhance plant growth and resilience.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
Front Desk
Sam & Jacks Deli
St.John VI
01.2013 - 01.2014
- Greeted customers upon arrival, facilitating sandwich orders and homemade frozen dinner purchases. Assisted in creating a welcoming atmosphere that encouraged customer satisfaction. Managed cash handling and financial transactions at day's end.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Housekeeping Supervisor
Resort Quest/Wyndham
Steamboat Springs, CO
01.2009 - 01.2012
- Oversaw building operations and housekeeping tasks. Inspected cleaned rooms and addressed customer requests promptly.
- Supervised daily housekeeping operations to ensure high cleanliness standards across all guest areas.
- Trained and mentored staff on best practices for efficient cleaning and customer service excellence.
- Worked with front desk to respond promptly to all guest requests.
- Coordinated with maintenance teams to address facility issues promptly, improving overall guest experience.
- Streamlined housekeeping procedures, reducing turnaround time for room readiness without compromising quality.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Front Desk/sales
Christy Sports
Steamboat Springs, CO
01.2004 - 01.2007
- Facilitated customer needs by guiding them to appropriate products, ensuring a seamless shopping experience. Managed cash handling and store closing operations as a cashier and closing associate.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Housekeeper
Holiday Inn
Steamboat Springs, CO
01.2003 - 01.2003
- Demonstrated commitment to quality service by efficiently cleaning and preparing rooms for guest occupancy during summer employment.
- Collaborated with team members to optimize cleaning schedules for efficiency.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
Education
Diploma - Landscape Design with Honors
Ashworth College Online
Atlanta, GA12-2017
Diploma - Business/Marketing
Community College of Denver
Denver, CODiploma - Business/Marketing
Front Range Community College
Ft, Collins, CODiploma - undefined
Soroco High School
Oak Creek, CO01-2005
Skills
- Effective communication/ listening
- 23 years of excellent customer service
- Relationship Builder
- A group speaker
- Motivated problem solver
- Leader/team player
- Time management
- Detail oriented
- Organized
- Microsoft, Excel, POS
- Social Media Marketing
- Relationship building
Accomplishments
- Supervised team of 3 to 5 staff members.
- Achieved low room complaints in my assigned building through effectively helping my team, listening to my team, being there for my team.
- Achieved moving up to the busiest building by completing things by thinking outside the box to get accuracy and efficiency in daily work.
Interests
Timeline
Owner
Sunny Roots Garden Consulting
01.2021 - Current
Lead/Sales
Garden Centers
01.2015 - 01.2025
Front Desk
Sam & Jacks Deli
01.2013 - 01.2014
Housekeeping Supervisor
Resort Quest/Wyndham
01.2009 - 01.2012
Gardener
Landscape & Maintenance
01.2004 - 01.2015
Front Desk/sales
Christy Sports
01.2004 - 01.2007
Housekeeper
Holiday Inn
01.2003 - 01.2003
Diploma - undefined
Soroco High School
Diploma - Landscape Design with Honors
Ashworth College Online
Diploma - Business/Marketing
Community College of Denver
Diploma - Business/Marketing
Front Range Community College