Kelsey Thompson
Fostoria
Summary
Service Dispatcher with background in coordinating and managing field services. Skilled in streamlining operations, improving productivity, and delivering timely customer service. Familiarity with dispatch procedures, order entry systems, and data management software.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Retail Merchandiser
Driveline Retail Merchandising
Lapeer
07.2023 - Current
- Work with stores to complete planogram specific merchandise resets and updates.
- Organized product displays in accordance with corporate guidelines.
- Display promotional material such as signs and banners.
Service Dispatcher
Informa Business Systems, Inc
Flushing
09.2022 - 07.2023
- Answering calls and emails from customers, getting the information needed from customers to write service call tickets via phone calls and emails.
- Resolving any issues the customer is facing myself or routing reaching out to the corresponding department to assist, and creating service call tickets.
- Dispatching technicians to the calls and making sure they are to a call within the response time, assisting the technicians and approval of parts for replacement.
- Creating daily, biweekly, monthly and quarterly reports.
- Navigation of Windows and Microsoft Office applications were included with this position.
- Billing and invoicing service based on contract.
Dog Kennel Assistant
Flying A Canine Ranch
Metamora
05.2021 - 11.2021
- Care for guests by feeding them and setting up runs for them.
- Make sure they go out at the necessary times.
- Clean the runs daily.
- Administer medication.
- Play with and take pictures of the guests.
- Laundry, sweeping, mopping, and other general cleaning tasks.
- Cleaning up guest's messes.
Laborer Worker
Thompson Hardwood Floors
06.2012 - 01.2018
- Performed many tasks in aiding to job completion in a timely manner. Tasks included flooring installation, trowel filling, scraping corners, hand sanding, staining, helping to lift heavy equipment, and job site cleanup.
Direct Care Worker
Pinewood Manor
Lapeer
06.2005 - 03.2010
- Cooking, cleaning the home, deep cleaning, personal care for the residents.
- Making the sure the environment was safe for the residents.
- Dispensing and giving medication.
- Driving residents to appointments if needed.
Education
High school or equivalent -
Skills
- Communication skills
- Computer skills
- Customer support
- Windows
- Computer literacy
- Microsoft Excel
- Customer service
- Mobile applications
- Empathy
- Cleaning
- Grammar
Certification
Driver's License
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Retail Merchandiser
Driveline Retail Merchandising
07.2023 - Current
Service Dispatcher
Informa Business Systems, Inc
09.2022 - 07.2023
Dog Kennel Assistant
Flying A Canine Ranch
05.2021 - 11.2021
Laborer Worker
Thompson Hardwood Floors
06.2012 - 01.2018
Direct Care Worker
Pinewood Manor
06.2005 - 03.2010