Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Throgmorton

Largo

Summary

Dynamic retail professional with extensive experience at Insa, excelling in customer service and team motivation. Proven track record in boosting sales through effective communication and strategic promotions planning. Recognized for attention to detail and problem-solving abilities, fostering strong customer relationships and enhancing overall store performance.

Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

14
14
years of professional experience

Work History

Lead Retail Sales Associate

Insa
02.2023 - Current
  • Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
  • Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
  • Boosted sales performance with persuasive communication skills and extensive product knowledge.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Facilitated positive customer experiences by resolving issues promptly and professionally.
  • Completed thorough opening/closing procedures each day without supervision, ensuring a secure and orderly store environment.
  • Provided exceptional customer service, leading by example for junior associates in delivering memorable interactions.
  • Supported management in achieving overall store objectives, assisting with staff training sessions as needed.

Lead Retail Sales Associate

Fluent
01.2021 - 09.2022
  • Mentored new associates, sharing best practices and helping them develop their selling skills for improved performance.
  • Streamlined store operations for better efficiency through regular inventory checks and merchandise organization.
  • Assisted in visual merchandising efforts to create eye-catching displays, attracting more customers to the store.
  • Achieved high levels of repeat business, establishing rapport with customers and remembering their preferences.
  • Coordinated associate schedules and daily task assignments for optimal coverage during peak shopping hours.

Document Filer

State of Florida Department of Corrections
03.2020 - 02.2021
  • Collaborated with team members to develop a standardized labeling system for easy file identification.
  • Facilitated inter-departmental collaboration by keeping stakeholders informed about any changes made to shared documentation systems.
  • Maintained accurate inventory of archived files, facilitating quick retrieval when needed.
  • Assisted in annual office reorganization projects, ensuring efficient use of space while maintaining accessibility of critical files.
  • Continually updated knowledge of industry best practices in document management through professional development opportunities and research.
  • Ensured sensitive information remained secure by implementing strict confidentiality protocols when handling documents.
  • Reduced misplaced or lost documents through meticulous tracking and organization methods.
  • Performed regular audits of the filing system, identifying gaps or redundancies and addressing them accordingly.
  • Demonstrated commitment to ongoing improvement by participating in periodic assessments of document filing processes, implementing adjustments as needed.

Regional Account Manager

J&K Novelties
04.2017 - 08.2018
  • Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
  • Achieved regional sales targets by developing strategic plans and executing effective account management practices.
  • Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.
  • Provided exceptional customer service, leading to increased client retention rates and long-term partnerships.
  • Enhanced client satisfaction by proactively addressing concerns and implementing customized solutions.
  • Mentored junior account managers on best practices in relationship-building, negotiation techniques, and closing deals.
  • Generated leads through networking, cold calls and industry connections.

Home Health Aide

Sunshine Assistance For The Elderly
02.2012 - 04.2014
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.

Education

High School Diploma -

Dixie Hollins Highschool
St. Petersburg, FL
06-2011

HHA CERTIFIED - HOME HEALTH

Southern Technical Ins. of Florida
Pinellas Park, FL
02-2012

Skills

  • Store operations
  • Policy enforcement
  • Employee coaching
  • Point of sale systems
  • Team motivation
  • Promotions planning
  • Teamwork
  • Teamwork and collaboration
  • Friendly and helpful
  • Customer service
  • Customer relationship building
  • Honest and dependable
  • Reliable and responsible
  • Attention to detail
  • Problem-solving abilities

Timeline

Lead Retail Sales Associate

Insa
02.2023 - Current

Lead Retail Sales Associate

Fluent
01.2021 - 09.2022

Document Filer

State of Florida Department of Corrections
03.2020 - 02.2021

Regional Account Manager

J&K Novelties
04.2017 - 08.2018

Home Health Aide

Sunshine Assistance For The Elderly
02.2012 - 04.2014

High School Diploma -

Dixie Hollins Highschool

HHA CERTIFIED - HOME HEALTH

Southern Technical Ins. of Florida

Similar Profiles

CREATE PROFILE