Kelsey Tungett
Cloverdale,IN
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
9
9
years of professional experience
Work History
Account Manager / Recruiter
SMX Staff Management
Plainfield, IN
12.2022 - 11.2025
- Input employee hours into the computer to process payroll in a timely and accurate manner. Record employee attendance and call-offs, keeping accurate and up-to-date records in Excel. Send out emails to clients to keep them informed and updated on the status of their requests. Collect and verify two forms of identification from new hires and upload the information for I-9 paperwork.
- Maintain accurate and up-to-date new hires and termination using Excel. Actively contact potential candidates to gauge interest in employment opportunities. Respond to high volume of daily phone calls and emails in a timely and professional manner. Assist with the recruitment process by scheduling interviews and conducting pre screening calls. Collaborate with management to ensure compliance with all federal and state employment laws. Build and maintain positive relationships with employees and external partners. Demonstrate strong attention to detail and ability to multitask in a fast paced environment.
Recruiter
SMX Staff Management
Plainfield, IN
07.2022 - 11.2025
- Maintain accurate and up-to-date new hires and termination using Excel. Actively contact potential candidates to gauge interest in employment opportunities. Respond to high volume of daily phone calls and emails in a timely and professional manner. Assist with the recruitment process by scheduling interviews and conducting pre screening calls. Collaborate with management to ensure compliance with all federal and state employment laws. Build and maintain positive relationships with employees and external partners. Demonstrate strong attention to detail and ability to multitask in a fast paced environment.
- Different title
Customer Service Representative
The Room Place
Plainfield, IN
07.2021 - 07.2022
- Provided exceptional customer service by processing payments and facilitating financing contracts through various financial institutions. Communicated effectively with customers to coordinate financing options and schedule furniture deliveries. Utilized computer software to effectively manage and analyze customer demographic information.
Caterer
Hoosier Roots Catering
Pittsboro, IN
06.2018 - 05.2021
- Demonstrated customer service skills while working as a catering professional, successfully managing and fulfilling orders for both individual and corporate clients. Operated out of a food truck, ensured timely and efficient delivery of food and beverages to customers. Maintained a clean and organized kitchen environment.
Waitress
Steak ‘n Shake
Plainfield, IN
01.2017 - 01.2019
- Responsible for promptly fulfilling and delivering orders to customers. Regularly maintained a clean and organized dining area by cleaning floors, tables and dishes. Processed customer orders and payments by utilizing an online ordering platform and operating the cash register as needed.
Education
Medical Assistant
Ivy Tech Community College of Indiana
Terre Haute, IN05.2027
Skills
Account management
Customer service
Teamwork and collaboration
Client relations
Customer satisfaction
Account development
Timeline
Account Manager / Recruiter
SMX Staff Management
12.2022 - 11.2025
Recruiter
SMX Staff Management
07.2022 - 11.2025
Customer Service Representative
The Room Place
07.2021 - 07.2022
Caterer
Hoosier Roots Catering
06.2018 - 05.2021
Waitress
Steak ‘n Shake
01.2017 - 01.2019
Medical Assistant
Ivy Tech Community College of Indiana