Kelsey Vann
Covington,LA
Summary
Dynamic and organized professional with extensive experience at North Star Veterinary Services, excelling in client relations and appointment scheduling. Proven ability to manage workflows efficiently while maintaining a high standard of communication. Skilled in data entry and time management, ensuring seamless operations and enhanced client satisfaction.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Receptionist
North Star Veterinary Services
Robbinsville, NJ
10.2020 - 08.2021
- Managed client inquiries and appointment scheduling efficiently.
- Assisted veterinary staff with patient check-in and documentation procedures.
- Maintained organized filing system for medical records and client information.
- Processed payments and managed transactions accurately at front desk.
- Communicated effectively with clients regarding pet care services and protocols.
- Ensured cleanliness and orderliness of reception area to enhance client experience.
- Supported team during busy periods by prioritizing tasks and managing workflow.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Cashier
Px Military Exchange
Watertown, NY
08.2018 - 03.2019
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced registers daily.
- Assisted customers with inquiries and product location on the sales floor.
- Collaborated with team members to ensure smooth store operations.
Cashier
Sam’s Club
Houma, LA
08.2016 - 04.2018
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout areas.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Handled cash, credit, and gift card transactions securely and efficiently.
- Participated in training new cashiers on operational procedures and customer interaction standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
CNA
Heritage Manor Nursing Home
Houma, LA
04.2016 - 06.2016
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments and documentation of vital signs.
- Maintained cleanliness and organization of resident living areas to promote safety.
- Supported residents with mobility challenges, utilizing proper lifting techniques and equipment.
- Educated families on care practices and communicated changes in resident conditions effectively.
- Trained new staff on best practices in patient care and safety protocols.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
Terrebonne High School
Houma, LA05.2016
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Appointment scheduling
Schedule management
Calendar management
Typing speed
Timeline
Receptionist
North Star Veterinary Services
10.2020 - 08.2021
Cashier
Px Military Exchange
08.2018 - 03.2019
Cashier
Sam’s Club
08.2016 - 04.2018
CNA
Heritage Manor Nursing Home
04.2016 - 06.2016
High School Diploma -
Terrebonne High School