Kelsey Wallach
Austin,TX
Summary
Personable and dedicated People Manager with extensive experience supporting varied communities. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Team Manager
Apple
Austin, TX
11.2018 - Current
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Conducted root causes analysis to develop corrective action plans, monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Analyzed data from various sources such as customer surveys or market research studies to inform decisions about product development or customer service initiatives.
- Motivated team members to consistently achieve or exceed performance expectations.
- Recruited qualified candidates through job postings, interviews and referrals; evaluated resumes and applications; extended offers of employment.
Barre Instructor
MOD Fitness
Austin, TX
02.2018 - 03.2023
- Built and established lasting relationships using encouragement and personal support.
- Created comprehensive exercise plans according to client needs and capabilities.
- Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
Community Manager
Mother's Milk Bank ay Austin
Austin, TX
08.2016 - 11.2018
- Developed and implemented strategies to increase community engagement and assisted Development Director in securing new donors and managing donor relationships to ensure continued support for MMBA.
- Implemented strategies that increased brand awareness across channels with a goal of 200 new donors each year.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Acted as community contact point at local meetings and depot openings and spoke on behalf of MMBA for news segments and board functions.
- Put on 25+ events per year from start to finish including development, budgeting, and on-site support.
Education
Bachelor of Arts - Media Communications
Roger Williams University
Bristol, RI05-2013
Dance And Performance Studies
Roger Williams University
Bristol, RI05-2013
Skills
- Performance Coaching
- Stakeholder Management
- Staff Development
- Meeting Facilitation
- Operational Excellence
- Project Planning
- Customer Service
- Employee Development
- Team Development
- Team Leadership
- Staff Training
Timeline
Team Manager
Apple
11.2018 - Current
Barre Instructor
MOD Fitness
02.2018 - 03.2023
Community Manager
Mother's Milk Bank ay Austin
08.2016 - 11.2018
Bachelor of Arts - Media Communications
Roger Williams University
Dance And Performance Studies
Roger Williams University
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