Kelsey Watson
Hailey,ID
Summary
Dynamic professional with a proven track record as Membership Director at Wood River Valley Chamber of Commerce, excelling in membership management and community outreach. Spearheaded initiatives that significantly enhanced member satisfaction and retention. Skilled in event planning and adept at fostering strong customer relationships, ensuring impactful engagement and growth.
Overview
5
5
years of professional experience
Work History
Membership Director and Office Manager
Wood River Valley Chamber of Commerce
05.2024 - Current
- Spearheaded efforts to improve organizational visibility within target demographics through various channels such as social media, newsletters, and local events.
- Implemented strategic initiatives to drive growth in member acquisition and retention rates.
- Boosted member satisfaction through regular communication, feedback collection, and prompt issue resolution.
- Organized and executed all large community events such as the Fourth of July Parade, Turkey Trot, and Chili Cook-Off as well as organizing smaller community events such as Business After Hours and Ketchum Coffee Talks
- Managed membership database efficiently, ensuring accurate tracking and reporting of key metrics.
Applied Behavior Analysis Therapist
Aspire Living and Learning
03.2021 - 03.2024
- Assisted clients with self-care tasks, increasing their independence and daily living skills.
- Managed crisis situations effectively, utilizing de-escalation techniques to maintain safety for all involved parties.
- Adapted learning materials according to individual needs, ensuring a comprehensive approach to teaching new skills.
- Enhanced communication skills for nonverbal clients through the use of visual aids and sign language.
- Coordinated closely with occupational therapists, speech therapists, and other professionals within the therapeutic setting for optimal client growth.
- Maintained detailed, accurate records of client progress to ensure consistent care and support.
Customer Service Representative
Hartley and Parker
05.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Arts - Sociology And Criminology
Randolph-Macon College
Ashland, VA05-2020
Skills
- Membership management
- Event planning
- Data analysis
- Customer relationship management
- Community outreach
Timeline
Membership Director and Office Manager
Wood River Valley Chamber of Commerce
05.2024 - Current
Applied Behavior Analysis Therapist
Aspire Living and Learning
03.2021 - 03.2024
Customer Service Representative
Hartley and Parker
05.2020 - 03.2021
Bachelor of Arts - Sociology And Criminology
Randolph-Macon College
Similar Profiles
STEPHANIE J. EGGERTSTEPHANIE J. EGGERT
Executive Director Chamber of Commerce at Rushford Peterson Valley Chamber of CommerceExecutive Director Chamber of Commerce at Rushford Peterson Valley Chamber of Commerce
Janet A. LeeJanet A. Lee
Executive Director at Greater Valley Chamber of CommerceExecutive Director at Greater Valley Chamber of Commerce
Leanna SpadaLeanna Spada
Executive Director at Mon Valley Regional Chamber Of CommerceExecutive Director at Mon Valley Regional Chamber Of Commerce