Kelsey Williamson
Murfreesboro,TN
Summary
Adaptable professional with a quick-learning ability, and a talent for adjusting to new environments. Holding 6+ years of experience in the veterinary field and 6+ years in retail management. Skilled in rapidly acquiring new knowledge, and applying it effectively. Driven by a passion for continuous learning, and successfully navigating change. My passions are developing my team, driving results, and building a great workplace culture.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager/ Store Community Leader
Old Navy, Gap
Antioch, TN
12.2024 - Current
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Scheduling and conducting community outreach events monthly, including but not limited to kid safety events, shelter assistance, clothing donations, and mental health outreach help.
Beauty Team Leader/ District Field Trainer
Sephora at Kohl's
Murfreesboro, TN
02.2024 - 12.2024
- Responsible for all associate training and ensuring the companies sales strategies and techniques are being applied
- Coaching and developing seasoned and new associates on rewards, credit, and sales
- Conducting interviews for potential new employees and aiding with all onboarding processes
- Monitoring all store metrics and navigating ways to exceed sales and reward projections
- Trained all new district Beauty Team Leads to set expectations for the role and prioritize company standards.
PRN Veterinary Assistant
Southern Veterinary Partners
Nashville, TN
10.2023 - Current
- Train new employees in client care practices, including pet food for sick animals, and food safety.
- Informing owners about the best medical practices for their pets.
- Monitoring and recovering patients under general anesthesia.
- Developing care plans for both sick and well visits.
- Performed routine laboratory procedures for hematology, urinalysis and serology.
Retail Operations Manager
Ulta beauty
Nashville, TN
08.2023 - 02.2024
- Reducing store shrink by implementing store standards and protocols
- Preforming visual ad updates and maintaining replenished fixtures
- Coaching associates on tasking duties such as but not limited to ; BOPIS, SFS, replenishment, truck process, and loss prevention protocols
- Engaging with every associate to ensure credit and loyalty goals are met daily
- Preforming and overseeing multiple inventory processes to aid in inventory accuracy
Stat Lab Manager
Antech Diagnostics
Murfreesboro, TN
10.2022 - 08.2023
- Troubleshoot technical problems related to instrumentation or sample preparation issues
- Managed inventory of laboratory supplies and materials to ensure adequate stock levels at all times
- Participated in team meetings for brainstorming ideas for improving processes or resolving challenging issues
- Conducted regular maintenance checks on lab instruments and equipment to ensure proper operation
Veterinary Assitant
Southern Veterinary Partners
Nashville, TN
02.2022 - 10.2022
- Triaging emergencies and stabilizing critical patients when necessary.
- Explaining common, everyday care and preventative care to owners.
- Prepping sterile surgery rooms and examination rooms for the day.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
Lead Veterinary Assistant
VCA Animal Hospital
Murfreesboro, TN
10.2019 - 02.2022
- Answered the owner's animal health questions and advised on the best care practices.
- Filling prescriptions for patients.
- Providing post-surgical care instructions for owners.
- Maintained accurate medical records for all patients by documenting patient history, treatments administered, test results and other pertinent information.
- Managed inventory of supplies necessary for daily operations including ordering new items when needed.
Client Service Representative
VCA Animal Hospital
Murfreesboro, TN
02.2019 - 10.2019
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed clients on preventative care for their pets
- Kept a full booked schedule for a hospital practice of five doctors
Beauty Department Manager
Kohls Department Store
Murfreesboro, TN
01.2016 - 02.2019
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Offered hands-on assistance to customers assessing needs and maintaining current knowledge of consumer preferences
- Maintained stock of items, cleanliness, organization and provided excellent customer service
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
Sales Associate
Kohl's Department Store, Ledgewood
Murfreesboro, TN
07.2014 - 01.2016
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Achieved sales goals and service targets by cultivating and securing new customer relationships
Education
Bachelor of Science - General Science
Middle Tennessee State University
Murfreesboro, TN05-2021
Bachelor of Science - Animal Science
Middle Tennessee State University
Murfreesboro, TN05-2021
Associate of Science - Biology
Motlow State Community College
Smyrna, TN08-2018
Skills
- Performance metrics
- Customer service
- Employee training
- Communication skills
- Operational efficiency
- Conflict resolution
- Coaching and mentoring
- Team building
- Problem solving
- Creativity
Accomplishments
- Tested higher than proficient with all quarterly microscopy and equipment audits while with Antech.
- Have taken two underperforming retail stores 2M-6M annually and got them in the top preforming stores within 6 months with implementing good operational processes and building work culture.
References
Elizabeth Flinn
Medical Director
Southern Veterinary Partners
(408) 569-2184
Shane Watson
Store Manager
Kohl's Dept Store
(865) 850-6757
Alicia Boyce
Hospital Manager
VCA Animal Hospital
347-617-8262
Timeline
Assistant Store Manager/ Store Community Leader
Old Navy, Gap
12.2024 - Current
Beauty Team Leader/ District Field Trainer
Sephora at Kohl's
02.2024 - 12.2024
PRN Veterinary Assistant
Southern Veterinary Partners
10.2023 - Current
Retail Operations Manager
Ulta beauty
08.2023 - 02.2024
Stat Lab Manager
Antech Diagnostics
10.2022 - 08.2023
Veterinary Assitant
Southern Veterinary Partners
02.2022 - 10.2022
Lead Veterinary Assistant
VCA Animal Hospital
10.2019 - 02.2022
Client Service Representative
VCA Animal Hospital
02.2019 - 10.2019
Beauty Department Manager
Kohls Department Store
01.2016 - 02.2019
Sales Associate
Kohl's Department Store, Ledgewood
07.2014 - 01.2016
Bachelor of Science - General Science
Middle Tennessee State University
Bachelor of Science - Animal Science
Middle Tennessee State University
Associate of Science - Biology
Motlow State Community College