Kelsey Willis
Denham Springs,LA
Summary
Adept at delivering exceptional customer service and driving sales, my tenure at CarMax honed my skills in vehicle assessment and multitasking. Known for exceeding service standards and boosting referral business through effective client relationships, I bring a blend of technical expertise and organizational prowess, ensuring high satisfaction and efficiency in automotive service roles.
Overview
6
6
years of professional experience
Work History
Service Advisor
Matt Bowers CDJR
01.2024 - Current
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained high customer satisfaction standards to meet or exceed targets.
Sales Consultant
CarMax
01.2021 - 01.2024
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
Driver
N & B Anytime Trucking
01.2019 - 01.2021
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Education
Associate of Applied Science - Process Technology
River Parishes Community College
Gonzales, LA05-2026
Skills
- Computer Skills
- Service Estimates
- Multitasking and Organization
- Vehicle assessment
Timeline
Service Advisor
Matt Bowers CDJR
01.2024 - Current
Sales Consultant
CarMax
01.2021 - 01.2024
Driver
N & B Anytime Trucking
01.2019 - 01.2021
Associate of Applied Science - Process Technology
River Parishes Community College
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