KELSEY WOODS
Dallas
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Professional in hospitality industry with keen focus on high standards and results. Known for improving service quality and driving team performance. Reliable in dynamic environments with strong emphasis on collaboration and adaptability. Expertise in mixology and customer engagement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
A.M. Bar Lead
Hallpark Hotel (Coury Hospitality / Marriot)
Frisco, TX
07.2024 - Current
- Coordinated daily operations to ensure smooth service flow and customer satisfaction.
- Maintained inventory levels and restocked bar supplies to ensure uninterrupted service.
- Trained new staff members, fostering a cohesive team environment.
- Improved customer experience by developing new cocktail recipes.
- Enhanced bar revenue by organizing special events and promotions.
- Managed cash registers and ensured accurate financial transactions.
- Resolved customer complaints effectively, maintaining positive relationships.
- Established relationships with suppliers to secure best pricing for bar products.
- Implemented hygiene and safety standards, ensuring a clean and safe environment.
- Collaborated with kitchen staff to create food and drink pairings.
Bartender
Omni Hotels & Resorts
San Antonio, TX
01.2024 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- POE (Point of Excellence) Training
- Human Trafficking Course Completion
- Working directly and communicating efficiently with all parts of the hotel(s), both OMNI La Mansion, and Mokara Hotel & Spa (i.e. spa, concierge, front desk, loss prevention, HR, accounting, & upper management)
- Creating signature cocktails for holiday events along the San Antonio Riverwalk, as well as for special conferences in town staying within either of our resorts.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Cross training for Mokara Hotel & Spa Roof Top (poolside) bar as well as for banquet staff.
ASSISTANT BAR MANAGER / BARTENDER
The Mojo Lounge
11.2020 - 10.2023
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Kept bar organized and clean during busy hours
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
LEAD BARTENDER
Buddy's Bites & Brews
08.2017 - 11.2019
- Able to work independently or as part of a team depending on needs of the business
- Exceptional customer service skills with the ability to handle difficult situations diplomatically
- Proficient in POS systems, cash handling, and inventory management
- Excellent communication skills, both written and verbal, for interacting with guests, colleagues, vendors
- Successfully trained new staff members on proper procedures for making drinks and serving customers
- Expert knowledge of alcoholic beverages and mixology techniques
- Developed efficient processes for streamlining bar operations and increasing profitability
- Highly knowledgeable regarding applicable state laws related to alcohol service.
BARTENDER
The Dirty Bird Lounge
10.2015 - 07.2017
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Kept bar organized and clean during busy hours
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies
- Operated point-of-sale system accurately for processing payments from customers
- Adhered to all company policies and procedures regarding alcohol consumption and serving laws.
LEAD BARTENDER / TRAINER
Buffalo Wild Wings
07.2014 - 10.2015
- Assisted in resolving customer complaints by providing solutions that exceeded expectations
- Monitored inventory levels and placed orders for supplies as needed for upcoming classes
- Evaluated employee progress throughout the course of their training period, making changes as needed
- Communicated regularly with managers regarding any issues related to staffing or scheduling conflicts
- Fostered an environment conducive to learning by creating a welcoming atmosphere for trainees
- Demonstrated excellent customer service skills while providing exceptional instruction to trainees
- Ensured compliance with all relevant safety regulations during training sessions.
Education
ASSOCIATE IN ARTS (A.A.) IN ENGLISH LITERATURE -
Pennfoster
06.2010
High School Diploma -
Conely Caraballo High School
06.2007
Skills
- Health Code Compliance
- Liquor, Beer and Wine Knowledge
- Responsible Alcohol Service
- Marketing and Sales
- ABC Regulations
- Interpersonal abilities
- Menu development
- POS System proficiency
- Team management
- Staff coordination
- Inventory management
- Conflict resolution
Certification
- TABC (Texas Alcoholic Beverage Commission) Certification
- ServSafe Food Handlers Card
References
References available upon request
Languages
American Sign Language
Native or Bilingual
Timeline
A.M. Bar Lead
Hallpark Hotel (Coury Hospitality / Marriot)
07.2024 - Current
Bartender
Omni Hotels & Resorts
01.2024 - Current
ASSISTANT BAR MANAGER / BARTENDER
The Mojo Lounge
11.2020 - 10.2023
LEAD BARTENDER
Buddy's Bites & Brews
08.2017 - 11.2019
BARTENDER
The Dirty Bird Lounge
10.2015 - 07.2017
LEAD BARTENDER / TRAINER
Buffalo Wild Wings
07.2014 - 10.2015
High School Diploma -
Conely Caraballo High School
ASSOCIATE IN ARTS (A.A.) IN ENGLISH LITERATURE -
Pennfoster