Kelsey Wyatt
Union Grove,AL
Summary
Dynamic Human Resources professional with over 5 years of experience in management and leadership roles, demonstrating a strong commitment to enhancing organizational effectiveness through strategic recruitment, training, and payroll management. Passionate about fostering a positive workplace culture and driving employee engagement while continuously seeking opportunities to expand expertise in the HR field. Proven ability to excel in fast-paced environments, leveraging outstanding organizational skills to support business objectives and improve overall HR processes. Eager to contribute to a forward-thinking organization that values innovation and employee development.
Overview
8
8
years of professional experience
Work History
Customer Account Manager
Aarons Sale and Lease
Arab, AL
02.2026 - Current
- Managed customer accounts, ensuring satisfaction and timely resolution of inquiries.
- Developed and implemented strategies to enhance customer retention and loyalty.
- Analyzed account performance metrics to identify trends and areas for improvement.
- Collaborated with team members to streamline account management processes and improve efficiency.
- Trained new staff on best practices for customer engagement and account handling.
- Facilitated communication between departments to ensure seamless service delivery to clients.
- Resolved escalated customer issues, fostering positive relationships and enhancing brand reputation.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed new employees and on-going performance assessment of current employees.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Managed high-volume accounts while maintaining strong attention to detail, ensuring accuracy and consistency in all transactions.
- Increased customer loyalty with attentive account management, fostering long-term relationships with key clientele.
- Reduced churn rate through proactive relationship-building efforts, ultimately increasing overall profitability of the organization.
- Boosted company revenue by identifying upselling opportunities and promoting additional products or services to clients.
- Improved account retention rates by proactively managing customer accounts and anticipating potential issues before they arose.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
General Manager
Dominos Pizza Inc.
Decatur, AL
03.2025 - 02.2026
- Coordinate daily customer service operations
- Track the progress of weekly, monthly, quarterly, and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing coworkers
- Monitor operating costs, budgets, and resources
- Suggest sales training programs and techniques
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Handle complaints from customers
- Research emerging products and use the information to update the store’s merchandise
- Coordinated interview schedules to streamline hiring efforts. Oversaw training programs for new hires to enhance team performance. Authorized employee time submissions to ensure compliance with payroll.
HUMAN RESOURCES INTERN
REHAU INDUSTRIES
02.2024 - 03.2025
- Employee communication postings
- Event planning, coordinate employee events
- Updating team bonuses and information per quarterly change
- Compiling and updating employee records, filing employee paperwork
- Provide assistance and support to the HR Department
- Assisting with day-to-day operations of the HR functions and duties
- Plan and conduct new employee orientation
- Administer shoe and safety glass program
- Capable of providing support as requested by supervisor
- Experience handling multiple projects simultaneously and working in an environment which requires flexibility with minimal supervision
- Creating documents with important information for employees
- Conducted comprehensive review and modification of company policies and HR manual to reflect current practices and legal requirements.
- Knowledge on UKG Kronos system
- Reviewed and authorized timesheets to maintain compliance with payroll standards.
- Executed payroll processing during departmental absence to ensure timely employee compensation.
SERVICE SCHEDULER
CENTURY AUTOMATIVE
10.2023 - 02.2024
- Answering phone calls for BMW, JLR, VOLVO, and PORSCHE
- Schedule service appointments for vehicles.
- Look up warranties.
- Price parts and labor
SALES MANAGER
AARON SALES AND LEASE
06.2021 - 10.2023
- Delegating responsibilities and supervising business operations
- Cold calling to reach sales goals
- Hiring, training, motivating, and coaching employees as they provide attentive, efficient service to customers, assessing employee performance, and providing helpful feedback and training opportunities.
- Resolving conflicts or complaints from customers and employees.
- Monitoring store activity and ensuring it is properly provisioned and staffed.
- Analyzing information and processes and developing more effective or efficient processes and strategies.
- Establishing and achieving business and profit objectives.
- Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
- Generating reports on inventory
- Ensuring staff members follow company policies and procedures.
- Other duties to ensure the overall health and success of the business.
- Reaching Metrics (Monthly, Weekly, and Daily)
ASSISTANT MANAGER
DOMINOS
09.2020 - 06.2021
- Coordinate daily customer service operations
- Track the progress of weekly, monthly, quarterly, and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing coworkers
- Monitor operating costs, budgets, and resources
- Suggest sales training programs and techniques
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Handle complaints from customers
- Research emerging products and use the information to update the store’s merchandise
LEAD
TYSON FOODS
08.2018 - 09.2020
- Managing the day-to-day activities of the team.
- Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets.
- Delegating tasks to team members.
- Conducting training of team members to maximize their potential.
- Empower team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting quarterly performance reviews.
- Contributing to the growth of the company through a successful team.
- Creating a pleasant working environment that inspires the team.
Education
HIGH SCHOOL DIPLOMA -
A.P. BREWER HIGH SCHOOL
01-2012
No Degree - Human Resources Management
Ashworth College
Norcross, GASkills
- Strong analytical and Problem-Solving
- Leadership
- Ability to work well with people
- Ability to maintain confidentiality
- Data entry
- Leadership qualities
- HR policies compliance
- Employee relations
- Applicant screening
- Administrative support
- Onboarding processes
- Training material preparation
- Visitor assistance
- Employee engagement
- New hire processes
- Employment recordkeeping
- Human resources support
Timeline
Customer Account Manager
Aarons Sale and Lease
02.2026 - Current
General Manager
Dominos Pizza Inc.
03.2025 - 02.2026
HUMAN RESOURCES INTERN
REHAU INDUSTRIES
02.2024 - 03.2025
SERVICE SCHEDULER
CENTURY AUTOMATIVE
10.2023 - 02.2024
SALES MANAGER
AARON SALES AND LEASE
06.2021 - 10.2023
ASSISTANT MANAGER
DOMINOS
09.2020 - 06.2021
LEAD
TYSON FOODS
08.2018 - 09.2020
HIGH SCHOOL DIPLOMA -
A.P. BREWER HIGH SCHOOL
No Degree - Human Resources Management
Ashworth College
Trainings
Excel Training