Kelsey Hernandez
Campbell,CA
Summary
Hard working and motivated Senior Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Previous experience as a General Manager with over 8 years in hospitality, and 3 years in upper management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Sr. Site Manager
Ricoh USA
10.2022 - Current
- Monitored, coached, and supervised team of 10 employees in 2022.
- Oversaw all daily office operations and equipment maintenance.
- Maintained records and logs of work performed and materials and equipment used.
- Created weekly and monthly reports and presentations for management team.
- Inspected cleanliness of common areas and offices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Interviewed, hired, and trained new workers.
General Manager
Chili’s Bar And Grill
03.2017 - 06.2020
- Managed over 30 employees in 2020.
- Organized budgets oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Identified and capitalized on community business opportunities with effective networking.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Cocktail Waitress
Chili’s Bar And Grill
05.2013 - 03.2017
- Consistently provided friendly guest service and heartfelt hospitality.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Cross-trained team members to ensure seamless service.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
Office Supervisor
Laurelwood Kennels
04.2012 - 01.2017
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Reported to each shift on time and ready to work.
- Performed all position responsibilities accurately and in a timely manner.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Provided an elevated customer experience to generate a loyal clientèle.
Education
High School Diploma -
Sobrato High School
Morgan Hill, CA2013
General Education - Business Management
San Jose State
San Jose, CASkills
- Customer-oriented
- Skilled problem solver
- Employee relations
- Operational Improvement
- Administrative support
- Training and Development
- Budget development
- Efficient multi-tasker
- Revenue Growth
- Customer Rapport
- Excellent Communication Skills
- Prioritizing Workflows
- Employee scheduling
- Performance improvement
Timeline
Sr. Site Manager
Ricoh USA
10.2022 - Current
General Manager
Chili’s Bar And Grill
03.2017 - 06.2020
Cocktail Waitress
Chili’s Bar And Grill
05.2013 - 03.2017
Office Supervisor
Laurelwood Kennels
04.2012 - 01.2017
High School Diploma -
Sobrato High School
General Education - Business Management
San Jose State
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