Kelsey (Kevi) Johnson
Troy,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Pike County Communications District
10.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Ensured accurate information dissemination by maintaining up-to-date knowledge of jurisdictional maps, policies, and procedures.
- Served as a mentor and resource to fellow dispatchers, fostering professional growth and development within the team.
- Implemented regular performance evaluations, providing constructive feedback to telecommunicators for continuous improvement.
- Modeled professionalism in interactions with internal staff members at all levels as well as external departments including law enforcement officers, firefighters, medical personnel, elected officials, and citizens seeking assistance through emergency calls.
911 Emergency Dispatcher
Troy Police Department
07.2018 - 10.2021
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Education
Bachelor of Science - Criminal Justice
Troy University
Troy, AL05.2021
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Complex Problem-Solving
- Staff Discipline
- Expectation setting
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Attention to Detail
- Time Management
- Excellent Communication
- Decision-Making
- Effective Communication
- Adaptability and Flexibility
- Analytical Thinking
- Active Listening
- Interpersonal Skills
- Professionalism
- Adaptability
- Written Communication
- Data Analysis
- Process Analysis
- Interpersonal Communication
- Analytical Skills
- Team Collaboration
- Continuous Improvement
- Goal Setting
- Problem-solving abilities
Certification
- IS 1300A
- Advanced Police Dispatching
- IS 120
- IS 144
- IS 230
- IS 800
- IS 5A
- IS 100
- IS 200
- IS 241
- IS 242
- IS 700
- IS 904
- IS 906
- IS 914
- IS 915
- LET 223
- AWR 160
- AWR 173
- AWR 395
- AWR 903
- NCIC
- CTO
- COMT
- IS 247B
Timeline
Supervisor
Pike County Communications District
10.2021 - Current
911 Emergency Dispatcher
Troy Police Department
07.2018 - 10.2021
Bachelor of Science - Criminal Justice
Troy University
- IS 1300A
- Advanced Police Dispatching
- IS 120
- IS 144
- IS 230
- IS 800
- IS 5A
- IS 100
- IS 200
- IS 241
- IS 242
- IS 700
- IS 904
- IS 906
- IS 914
- IS 915
- LET 223
- AWR 160
- AWR 173
- AWR 395
- AWR 903
- NCIC
- CTO
- COMT
- IS 247B
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