Summary
Overview
Work History
Education
Skills
Timeline
Generic

KELSEY M. RIDDLE

Tigard,OR

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

13
13
years of professional experience

Work History

Store Manager

Aeropostale
Clackamas, OR
11.2022 - Current
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Took the store with a -13.95% shrink score and turned it around -2.20% in one years time.
  • Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.

Shift Supervisor

Lucky Brand Jeans
Tigard, Oregon
06.2022 - 01.2023
  • Supervised and led employees to maintain productivity and customer service levels
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.

Bar Assistant Manager

Foxy's Bar and Lounge
Tigard, OR
02.2022 - 06.2022
  • Monitored patron alcohol consumption to encourage safety
  • Planned and coordinated special events to boost customer numbers and profits
  • Monitored casino operations and patron behavior for suspicious activity
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy

Coffee Rush, Barista
Aloha, OR
11.2021 - 03.2022

Head Baker

Einsteins Bros Bagels
Tualatin, OR
07.2021 - 11.2021
  • Managed training, disciplining and motivating employees
  • Complied with health and safety codes to protect staff and customers
  • Cleaned and maintained kitchen equipment, proof box and oven
  • Recruited, hired, and trained staff of hardworking associates.

ASSISTANT MANAGER

Godiva Chocolatier Inc
Portland, OR
11.2019 - 03.2021
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Monitored cash intake and deposit records, increasing accuracy
  • Kept work areas clean, organized, and safe to promote efficiency and team safety
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Barnes & Noble, CAFE SERVER/BOOKSELLER
07.2019 - 12.2019

SHIFT SUPERVISOR

Starbucks Coffee
Tualatin, OR
08.2015 - 01.2019
  • Participating in Starbucks Coffee Master training program to learn and master the subtleties of various coffee products and what each variety pairs with

ASSOCIATE TRAINER/BAKER

Panera Bread
Tualatin, Oregon
10.2010 - 08.2015
  • Was a key holder to four different cafes

Education

Portland Community College

Skills

  • Microsoft Office
  • Speak French
  • Loss Prevention
  • Talent Recruitment
  • Customer Service Management
  • Payroll Management
  • POS Systems
  • Flexible Schedule
  • Friendly and Positive
  • Team Development
  • Supply Ordering
  • Retail Inventory Management
  • Product Merchandising
  • Reliable
  • Problem-Solving
  • Cash Management
  • Recruiting and Hiring
  • Employee Scheduling

Timeline

Store Manager

Aeropostale
11.2022 - Current

Shift Supervisor

Lucky Brand Jeans
06.2022 - 01.2023

Bar Assistant Manager

Foxy's Bar and Lounge
02.2022 - 06.2022

Coffee Rush, Barista
11.2021 - 03.2022

Head Baker

Einsteins Bros Bagels
07.2021 - 11.2021

ASSISTANT MANAGER

Godiva Chocolatier Inc
11.2019 - 03.2021

Barnes & Noble, CAFE SERVER/BOOKSELLER
07.2019 - 12.2019

SHIFT SUPERVISOR

Starbucks Coffee
08.2015 - 01.2019

ASSOCIATE TRAINER/BAKER

Panera Bread
10.2010 - 08.2015

Portland Community College

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KELSEY M. RIDDLE