Kelsha Strobert
Gaston,SC
Summary
Highly motivated and committed worker with proven history of superior performance at individual, team and organization levels. Multitasks and prioritizes workloads with little to no supervision. Talent for developing creative solutions that satisfy all parties.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Peds Now Urgent Care
10.2022 - 11.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
Patient Account Representative
PricewaterhouseCoopers
03.2022 - 12.2022
- Worked with outside entities to resolve issues with billing, claims and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Electronically submitted bills according to compliance guidelines.
- Posted payments and processed refunds.
- Reconciled statements with patient records.
- Monitored flags and resolved urgent items with accuracy and efficiency.
Customer Service Representative
Cigna
11.2019 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts For Teaching - Education
Ashford University
04.2026
High School Diploma -
Swansea High School
Swansea, SC06.2018
Skills
- Medical Office Administration
- Data Entry
- Indirect Patient Care
- HIPAA Compliance
- Inventory Management
- Medical Billing and Coding
- CPR
- Payment Processing
- Insurance Verification
Certification
CPR & AED certification - Issued 11/26/2022.
Timeline
Medical Assistant
Peds Now Urgent Care
10.2022 - 11.2023
Patient Account Representative
PricewaterhouseCoopers
03.2022 - 12.2022
Customer Service Representative
Cigna
11.2019 - 06.2022
Bachelor of Arts For Teaching - Education
Ashford University
High School Diploma -
Swansea High School
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