Kelsi Bosley
Independence,KY
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Riverside Marina. Proven ability to enhance guest engagement and satisfaction through personalized service and effective cash handling. Recognized for training new team members and boosting event attendance at Boars Head Provisions Co.
Overview
8
8
years of professional experience
Work History
Server
Riverside Marina
Dayton, KY
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Demo Event Specialist
Boars Head Provisions Co
Cincinnati, OH
03.2022 - 06.2024
- Trained new Demo Event Specialists on company policies, procedures, and best practices for successful events.
- Utilized effective time management skills to balance multiple competing tasks while maintaining a high level of productivity during events.
- Boosted event attendance by implementing creative marketing strategies and utilizing social media platforms.
- Provided exceptional customer service throughout each event, addressing inquiries promptly and professionally.
- Built strong relationships with store management and staff to ensure seamless collaboration during events.
Home Health Care Worker
Self Employed
Cincinnati, OH
01.2023 - 05.2024
- Assisted patients with daily living activities, resulting in a higher quality of life.
- Contributed to hospice patients'' comfort during end-of-life care through empathetic support and symptom management.
- Provided essential support for clients with disabilities by assisting in adaptive equipment usage and performing transfers safely.
Event Staff Member
Jeff Thomas Catering
Cincinnati, OH
01.2018 - 01.2020
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Education
High School Diploma -
Campbell County High School
Alexandria, KYNo Degree -
Gateway Community College
Florence, KYSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
Timeline
Home Health Care Worker
Self Employed
01.2023 - 05.2024
Server
Riverside Marina
05.2022 - Current
Demo Event Specialist
Boars Head Provisions Co
03.2022 - 06.2024
Event Staff Member
Jeff Thomas Catering
01.2018 - 01.2020
High School Diploma -
Campbell County High School
No Degree -
Gateway Community College