Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kelsi Horn

Philadelphia,PA

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Store Manager

Dunkin' Donuts
04.2019 - 05.2023
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Developed new store location from ground up by hiring and training efficient team.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

Education

High School Diploma -

Little Flower High School
Philadelphia, PA
06.2019

Skills

  • Store Opening and Closing Procedures
  • Time Management
  • Staff Management
  • Accurate Cash Handling
  • Staff Training
  • Shift Checklists
  • Customer Service
  • Inventory Management
  • Team Leadership
  • Employee Motivation
  • Vendor Management
  • Employee Terminations
  • Staff Supervision
  • Performance Review
  • Cash Management
  • Customer Relations
  • Policies and Procedures
  • Operations Oversight
  • Product Merchandising
  • Retail Merchandise Quality Standards
  • Store Displays
  • Customer Response
  • Bank and Safe Deposits
  • Positive and Friendly
  • Management Training
  • Payroll Administration and Timekeeping

Certification

  • Licensed ServSafe

Timeline

Store Manager

Dunkin' Donuts
04.2019 - 05.2023

High School Diploma -

Little Flower High School

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Kelsi Horn