Kelsi Leach

• Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
• Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
• Administered medical devices, casts, and wound dressings and other treatments according to physician instructions.
• Interviewed patients to verify information, record medical history and confirm purpose of visit.
• Assisted in minor procedures such as removing stitches and surgical staples under the direction of a physician.
• Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
• Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
• Obtained insurance authorizations for prescribed medications, diagnostic testing and procedures for patients.
• Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Team Lead responsibilities:

• Directed daily operations of clinic, including coordinating weekly staffing schedules, assigning tasks to staff members, and ensuring compliance with regulations throughout the department in all 5 locations.
• Monitored inventory levels of supplies and equipment, ordering additional items as needed.
• Provided training sessions to new employees on policies, procedures, and regulatory requirements related to clinic operations.
• Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.

• Greeted and checked in patients, updating patient personal and insurance information in computer system and collecting co-pays as needed.
• Scheduled patient appointments, verifying accuracy of appointment times with providers.
• Answered incoming calls, responding to inquiries from patients and other medical offices and transferring calls to various staff and departments when needed.
• Prepared charts for new patients, ensuring all necessary forms were completed correctly.
• Protected patients by observing strict HIPAA guidelines.

• Provided direct patient care by supporting daily living activities by serving meals, feeding, bathing, ambulating and turning over and positioning patients as well as assisting other team members with various duties.
• Assisted in hourly safety rounding checks, vital signs monitoring, tracking intake and output values and obtaining blood glucose levels and documenting all patient information gathered into Meditech and immediately alerting nursing staff of any changes in patient condition.
• Performed EKGs, collected specimens such as urine and stool samples, and other laboratory tests as directed by physician or RN.
• Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
• Helped create a safe environment by following infection control policies.
• Instructed new employees on proper techniques of performing daily tasks.