Kelsi Naong
Asheville,NC
Summary
Experienced bar manager adept at team leadership and guest interaction. Successfully developed cocktail menus and trained staff, leading to improved customer satisfaction and operational efficiency.
Reliable individual proudly offering 15 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
17
17
years of professional experience
Work History
Bar Manager
The Farm A Gathering Place
Candler, NC
03.2016 - Current
- Managed bar operations, ensuring compliance with health and safety regulations.
- Developed and implemented creative cocktail menus to enhance customer experience.
- Trained and mentored bar staff on service techniques and product knowledge.
- Oversaw inventory management, optimizing stock levels for peak service periods.
- Established relationships with suppliers to secure competitive pricing and quality products.
Bartender
Cheddars Stratch Kitchen
Asheville, NC
06.2009 - 05.2026
- Trained new bartenders on beverage preparation methods and customer service standards.
- Developed seasonal drink specials, driving increased sales during peak periods.
- Resolved customer complaints swiftly, contributing to positive dining experiences and loyalty retention.
- Implemented best practices for cleanliness and safety, maintaining a compliant work environment.
- Managed inventory levels, reducing waste through efficient stock rotation and ordering practices.
- Provided exceptional customer service, enhancing guest satisfaction and fostering repeat business.
Bartender
Cedrics Tavern - Biltmore
Asheville, NC
06.2022 - 09.2022
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bartender
Bhramari
Asheville, NC
04.2017 - 02.2020
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Cordial and Craft
Asheville, NC
01.2016 - 02.2019
- Served high customer volumes during special events, nights, and weekends.
- Crafted diverse cocktail menu items, ensuring quality and consistency in every drink served.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
High School Diploma -
San Diego High
San Diego, CAAssociate of Science -
Abtech
Asheville, NCSkills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Training and mentoring
- Responsible alcohol service
- Bar management
- Customer relationship building
- Guest interaction
- Event coordination
- Event planning
- Hospitality and accommodation
Timeline
Bartender
Cedrics Tavern - Biltmore
06.2022 - 09.2022
Bartender
Bhramari
04.2017 - 02.2020
Bar Manager
The Farm A Gathering Place
03.2016 - Current
Bartender
Cordial and Craft
01.2016 - 02.2019
Bartender
Cheddars Stratch Kitchen
06.2009 - 05.2026
High School Diploma -
San Diego High
Associate of Science -
Abtech