Kelsi Solomon
Amite,LA
Summary
Led initiatives to enhance healthcare support services and improve customer interactions.,Coordinated patient communications and addressed inquiries to foster positive experiences.,Streamlined documentation processes to ensure accuracy and compliance in administrative operations.
Overview
8
8
years of professional experience
Work History
Support Specialist / Healthcare Support
Village Medical
1255 Broad Street, Clifton, New Jersey
08.2020 - 05.2026
- Assisted patients with scheduling, prescription refills, and general healthcare support.
- Coordinated communication between patients, providers, and pharmacies.
- Maintained accurate patient records and ensured HIPAA compliance.
- Delivered compassionate, efficient service in a high-volume environment.
- Guided patients with triage protocols during emergencies.
- Provided comprehensive support patients through phone based and virtual interactions.
- Coordinated communication among patients, providers, pharmacies and care team to ensure timely service and delivery.
- Handled high call volume while maintaining quality and professionalism and customer satisfaction.
Administrative Support Specialist
Louisiana DCFS
12.2020 - 01.2021
- Facilitated client support by addressing SNAP and program-related inquiries.
- Processed case documentation and maintained confidentiality.
- Managed data entry processes and administrative support functions to ensure accuracy and reliability.
- Executed comprehensive data analysis to identify and resolve client issues related to SNAP.
Customer Service Representative
Alorica
01.2018 - 09.2020
- Managed inbound and outbound customer calls with professionalism and efficiency.
- Resolved customer issues and provided account support.
- Documented interactions and maintained accurate records.
- Met performance and customer satisfaction goals consistently.
- Remote
Education
High School Diploma -
Amite High
Amite, LA05.2008
Criminal Justice
University of Phoenix
Tempe, AZ11.2025
Skills
- Verbal communication
- File organization
- Telephone reception
- Scheduling appointments
- Strategic planning
- Billing oversight
- Time and labor control
- Office record management
- Scheduling
- Patient flow management
- Customer relations
- Proofreading
- Word processing
Empathy
- Calendar management
- Organizational skills
- Clear communication
- Critical thinking
- Active listening
- Customer and client relations
- Verbal and written communication
- Document and file management
- Team building
- Task prioritization
- Self motivation
- Database entry
- Invoice processing
- Appointment scheduling
Medical Terminology Knowledge
Call Intake & Scheduling
Administrative Support
Data Entry & Documentation
HIPAA & Confidentiality
Team Collaboration
Multitasking & Time Management
Microsoft Office Suite
Problem Solving & Communication
Epic software
Sales force software
Athena software
Time management
Customer Support
Empathy
Timeline
Administrative Support Specialist
Louisiana DCFS
12.2020 - 01.2021
Support Specialist / Healthcare Support
Village Medical
08.2020 - 05.2026
Customer Service Representative
Alorica
01.2018 - 09.2020
High School Diploma -
Amite High
Criminal Justice
University of Phoenix