Kelsie Aiken
Smart and Final
West Hills,CA
9
years of professional experience
Retail management professional supporting opening and closing, cash handling, customer service, customer escalations, and floor operations in a high-traffic store. Coordinates daily coverage, keeps departments organized, and supports return processing, stock replenishment, and register activity. Well aligned for Assistant Store Manager work that depends on steady execution and reliable team support.
Work History
Assistant Manager
7 Years 2 Months- Handle over 60 customer service interactions daily, answering questions and resolving issues with a friendly, resourceful approach.
- Open and close the store on schedule, completing required checks, securing the location, and preparing shifts for staff.
- Support returns and exchanges at the service desk, handling questions calmly and keeping customer issues moving efficiently.
- Organize sales floor departments, restock merchandise, and maintain orderly displays that support a clean shopping environment.
Sales Associate
3 Months- Answered 20 customer calls daily and supported shoppers with quick, friendly service.
- Maintained fitting room cleanliness by removing left-behind clothing and keeping the area ready for shoppers.
- Organized the sales floor to keep merchandise accessible, tidy, and easy for customers to shop.
- Restocked the sales floor from the stockroom to maintain product availability throughout the day.
- Made loudspeaker announcements and helped customers find merchandise across the store.
Sales Associate
7 Months- Processed 7 register transactions weekly while providing friendly, accurate checkout support.
- Handled 15 customer service interactions weekly, answering questions and supporting shoppers throughout the store.
- Managed returns and exchanges promptly, helping resolve issues and keeping customer experiences positive.
- Kept the stockroom organized, received shipments, and restocked merchandise across the sales floor.
- Opened and closed the store, completing cleaning tasks and maintaining a safe, orderly environment.
Education
Associate of Arts
Working towards AA Degree; Transferring to University
High School Diploma
Skills
Customer service
Register operation
Teamwork
Phone support
Returns processing
Cash handling
Opening and closing procedures
Stockroom organization
Sales floor merchandising
Inventory replenishment
Organization
Training support
Conflict resolution
Shift coverage
Performance feedback
Employee scheduling
Labor planning
Shift supervision
Inventory audits
Merchandising standards
Loss prevention
Policy compliance
Timeline
Assistant Manager
Smart and Final
08.2019 - CurrentRead More
Sales Associate
Target
10.2018 - 01.2019Read More
Sales Associate
Journeys
11.2017 - 06.2018Read More
El Camino Real Charter High School
High School Diploma
Read More
Los Angeles Pierce College
Associate of Arts
Read More