Kelsie Chapa
Victoria,TX
Summary
Dynamic professional with extensive experience in customer service and operations, notably at DeTar Hospital Navarro. Proven ability to enhance patient experiences through effective communication and organization. Skilled in data entry and performance improvement, with a strong focus on training and team efficiency. Committed to delivering exceptional service and optimizing workflows.
Overview
16
16
years of professional experience
Work History
Receptionist
DeTar Hospital Navarro
Victoria, TX
08.2025 - Current
- Assisted in triaging phone calls and inquiries, providing timely information to enhance patient experience.
- Developed and implemented new filing system for patient documents, improving retrieval speed and accuracy.
- Trained new reception staff on office procedures and customer service standards to uphold quality care.
- Led initiatives to streamline front desk operations, enhancing efficiency in patient check-in processes.
Supervisor
Lowes Home Improvment
Victoria, TX
02.2023 - 08.2025
- Adapted quickly to changing priorities while maintaining focus on core responsibilities.
- Contributed to training sessions for new employees on standard procedures and practices.
- Maintained organization of workspace to enhance productivity and reduce downtime.
- Provided feedback on processes to improve overall team efficiency and effectiveness.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Receptionist
Pediatrician
Victoria, TX
08.2021 - 12.2023
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated communication between patients, parents, and medical staff for enhanced service delivery.
- Maintained accurate patient records using electronic health record systems to ensure compliance and confidentiality.
- Processed insurance claims and verified coverage details to facilitate seamless billing operations.
Delivery Driver
FedEx
Victoria, TX
06.2017 - 08.2020
- Delivered packages efficiently, ensuring timely arrival at customer locations.
- Maintained accurate records of deliveries and pickups for operational integrity.
- Operated delivery vehicle in accordance with safety regulations and company policies.
- Communicated effectively with customers to address inquiries and resolve issues.
Supervisor
Jason’s Deli
Victoria
06.2013 - 06.2017
- Learned safety protocols and proper use of tools to maintain workplace integrity.
- Supported senior staff in managing schedules and coordinating resources effectively.
- Engaged with team members to foster positive work environment and collaboration.
- Assisted team in daily operational tasks to ensure efficient workflow.
Sandwich Artist
Jason’s Deli
Victoria, TX
08.2009 - 06.2017
- Prepared sandwiches according to customer specifications and company standards.
- Assisted in maintaining cleanliness and organization of workstations and dining areas.
- Ensured accurate inventory management through regular stock checks and replenishment.
- Trained new staff on sandwich preparation techniques and food safety protocols.
- Greeted guests, promoted specials, and took orders.
Education
High School Diploma -
Victoria East High School
Victoria, TXSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Greeting and seating clients
- Schedule management
- Tech-Savvy
- Performance improvement
Timeline
Receptionist
DeTar Hospital Navarro
08.2025 - Current
Supervisor
Lowes Home Improvment
02.2023 - 08.2025
Receptionist
Pediatrician
08.2021 - 12.2023
Delivery Driver
FedEx
06.2017 - 08.2020
Supervisor
Jason’s Deli
06.2013 - 06.2017
Sandwich Artist
Jason’s Deli
08.2009 - 06.2017
High School Diploma -
Victoria East High School