Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kelsie Gallagher

Traverse City

Summary

Offering strong work ethic and commitment to learning and growing in team-oriented setting. Brings focus on customer service and inventory management, ensuring smooth daily operations. Ready to use and develop problem-solving and leadership skills in the part-time airport agent role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Manager/Key Holder

Starbucks
11.2023 - Current
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Exercised composure under pressure and in escalated customer service scenarios.

Grocery Bagger

Oleson'S Food Stores
07.2023 - 11.2023
  • Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
  • Reduced wait times for customers by quickly and accurately bagging groceries.
  • Collected carts from parking lot and designated return locations.
  • Retrieved items for customers and verified prices.

Education

Master of Science - Aerospace Engineering

Arizona State University
Tempe, AZ
07-2029

Traverse City West Senior Highschool
Traverse City, MI
06-2024

Skills

  • Store maintenance
  • Effective leadership
  • Employee motivation
  • Team management
  • Customer service
  • Willingness to learn
  • Multitasking and prioritizing
  • Problem-solving
  • Time management
  • Attention to detail

Certification

  • OSHA 10 Hour Training
  • Driverse License

Languages

German
Professional Working
English
Native or Bilingual

Timeline

Shift Manager/Key Holder

Starbucks
11.2023 - Current

Grocery Bagger

Oleson'S Food Stores
07.2023 - 11.2023

Master of Science - Aerospace Engineering

Arizona State University

Traverse City West Senior Highschool

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