Kelsie Hall
Wesley Chapel
Summary
Compassionate and dedicated professional with over 7 years of experience within the mental/emotional/behavioral health sector. Passionate towards helping individuals and families achieve their health/wellness vision with a focus on providing support, encouragement, and education on behavioral techniques and practices. Additionally, bringing forth the ability to coordinate care among multiple service providers and care teams to be a driven advocate for those served.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Coach
Cylinder Health
10.2023 - Current
- Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
- Utilized motivational interviewing techniques to identify client barriers and facilitate behavior change.
- Maintained records of clients' health progress and compared to health goals.
- Maintained thorough documentation of client interactions to ensure continuity of care and track progress effectively.
Member Specialist
Jasper Health
02.2023 - 10.2023
- Conducted on-boarding calls with new Jasper members to review features and offerings of Jasper app/website, and assist in account set up.
- Provided product support through phone/video calls and chat including rotating evening and weekend coverage.
- Supported Jasper Care Coaches and is active member of clinical team.
- Conducted coaching sessions on as-needed basis.
- Created informational materials for members.
- Answered, investigated and/or directed member inquiries or complaints to appropriate clinical team member.
- Escalated care appropriately as needed (either externally to client teams or internal to clinical team, engineering team, etc.
- Provided member feedback to clinical team, helped develop strategic improvements to member experience by increasing tracking of engagement and outreach methods
- Experienced in using Zendesk and Zoho.
Health Coach
Noom
11.2020 - 10.2022
- Partnered with clients to establish goals (without prescription) that lead to sustainable, health-related behavior change, providing support and education when needed.
- Achieved consistently high evaluation and metric scores based on client satisfaction, timing/quality of messaging through skills such as Motivational Interviewing, and OARS.
- Established independent opportunities to improve workplace culture and connection within my direct core of coworkers to highlight company principles.
- Involved in a fast paced start-up culture where things move quickly and change often, completing voluntary experiments that led to changes in protocol alongside managing my caseload.
Residential Supervisor/Patient Care Coordinator
Northside Behavioral Health Center
06.2015 - 12.2019
- Assessed client's skill level and deficits that needed to be addressed.
- Provided support to client's treatment and completion of treatment plan to encourage growth using tools such as motivational interviewing, S.M.A.R.T Goals, etc.
- Created menus and education on dietary guidelines.
- Designed and participated in outdoor and physical activities to promote overall attention to well-being.
- Ensured program/department is in compliance with regulatory standards (i.e., Joint Commission, CFBHN, DCF, etc.) so that no serious deficiencies occur. • Prepared program/department for audits as determined by regulatory standards and licensure that apply. • Ensured that program/department consistently follows all Northside policies, procedures and protocols.
- Demonstrated commitment to Quality/Process Improvement; utilizes creativity and innovation to accomplish improvement goals; identifies areas where improvement is needed.
- Supervised workflow; ensures task completion and service delivery for program/department. • Ensured proper staffing and coverage of program/department; monitors and manages team/department overtime.
- Conducted interviews, completed staff evaluations consistently in a timely manner.
- Coached, mentored and developed staff; identified staff with potential to become future Northside leaders and encouraged their development.
Education
Master of Science - Forensic Psychology
Walden University
Minneapolis, MN08.2016
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL12.2014
Skills
- Member Services
- Cultural Awareness
- Emotional Support
- Assessment Techniques
- Health and Wellness Management
- Patient Interviewing Skills
- Benefits Explanations
- Healthcare Operations
- Verbal and Written Communication
- Medical Terminology
- Time Management
- Patient Records Management
Certification
- Health Coach Certification Program, Wave - January 2023-May 2023
- National Board Certified Health and Wellness Coach, NBHWC - Certification Active from December 2023- November 2026 (ID: A-3889099)
Timeline
Health Coach
Cylinder Health
10.2023 - Current
Member Specialist
Jasper Health
02.2023 - 10.2023
Health Coach
Noom
11.2020 - 10.2022
Residential Supervisor/Patient Care Coordinator
Northside Behavioral Health Center
06.2015 - 12.2019
- Health Coach Certification Program, Wave - January 2023-May 2023
- National Board Certified Health and Wellness Coach, NBHWC - Certification Active from December 2023- November 2026 (ID: A-3889099)
Master of Science - Forensic Psychology
Walden University
Bachelor of Arts - Psychology
University of South Florida
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