Kelsie Hight
Westland
Summary
- 10+ years in the serving industry therefore having a strong background in customer service
- Avidly collecting and caring for exotic houseplants for years
- Growing majority of my anthurium in ambient
- Successfully self taught with hands on experience growing plants from tissue culture
- Served in an incredibly fast paced restaurant, enhancing my ability to multitask efficiently
Overview
4
4
years of professional experience
Work History
Server
Center Street Grille
07.2020 - 12.2024
- Provided great customer service in a high-volume dining environment.
- Managed multiple tables efficiently, being able to multitask and make sure guests were happy and taken care of in a timely manner.
- Trained new staff on service and menu knowledge.
- Worked well with kitchen staff to maintain a smooth running shift.
- Handled customer inquiries and resolved issues to maintain satisfaction.
Sales Associate
Local Plant Company
12.2023 - 02.2024
- Participate in live sales and assist customers with plant selection.
- Pack and prepare orders for delivery with attention to detail.
- Manage the company’s social media accounts, including content creation and engagement.
- Capture and edit photography of plants for marketing purposes.
- Develop strategies for increasing customer engagement and satisfaction.
Education
High School Diploma -
Franklin High School
Livonia, MI06.2014
Skills
- Strong work ethic
- Years of experience with exotic plants
- Personal collection tissue culture deflasking and growing knowledge
- Seedling care
- Growing in soil free mixes by creating my own and semi-hydro
- Exceptional customer service
- Cash handling
- Guest engagement
- Sales techniques
- Order accuracy
- Point of sale operation
Timeline
Sales Associate
Local Plant Company
12.2023 - 02.2024
Server
Center Street Grille
07.2020 - 12.2024
High School Diploma -
Franklin High School
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