Kelsie Jackson
New Caney,TX
Summary
Dynamic educator with a proven track record at Gateway to Learning, adept in innovative lesson planning and fostering student engagement. Skilled in strategic planning and relationship building, I successfully implemented individualized learning strategies, enhancing student progress and satisfaction. A positive role model, I thrive in collaborative environments, driving educational excellence and personal growth.
Overview
12
12
years of professional experience
Work History
Teacher
Gateway to Learning
08.2020 - Current
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Fostered student curiosity and interest through creative hands-on activities.
- Adapted teaching methods and materials to meet students' varying needs.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Prepared assessments to gauge how well students were learning.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Assisted and supervised 10-18 children through entire school day.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Lead Teacher
West Conroe Baptist Church
08.2019 - 03.2020
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Guided students to develop social, emotional and physical skills.
- Modeled positive behavior and communication skills for students.
- Assessed student progress and provided feedback on educational development.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Established positive relationships with students and families.
- Monitored classroom to verify safe and secure environment.
- Created safe and nurturing learning environment for preschoolers.
Patient Coordinator and Insurance Verification
Anthony Medical and Chiropratic Center
02.2016 - 10.2016
- Maintained confidentiality of patient data and condition to safeguard health information.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked with patients to schedule tests and procedures.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Taught patients and families to use at-home medical equipment.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork.
- Greeted and assisted patients with check-in procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Followed document protocols to safeguard confidentiality of patient records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Engaged with patients to provide critical information.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Trained new staff on filing, phone etiquette and other office duties.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Officer Manager, Director of Operations
Boys and Girls Club
01.2014 - 11.2015
- Coordinated operations with other emergency service groups.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained database systems to track and analyze operational data.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored budget and utilized operational resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Oversaw day-to-day production activities in accordance with business objectives.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Established and monitored quality assurance standards to achieve operational excellence.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Education
GED -
WR Rogers Center
Columbia, South CarolinaNo Degree - Associates of Science, Culinary Arts
Le Cordon Bleu
Dallas, TxNo Degree - Social Work
University of Mary-Hardin Baylor
Belton, TxSkills
- Strategic planning and execution
- Leadership training
- Schedule oversight
- Oversee administrative functions
- Multitasking
- Adaptability
- Interpersonal communication
- Self motivation
- Time management
- Interactive teaching and learning
- Positive role model and mentor
- Innovative lesson planning
- Group instruction
- Classroom management
- Relationship building
- Reporting and documentation
- Conflict resolution
- Lesson planning
Timeline
Teacher
Gateway to Learning
08.2020 - Current
Lead Teacher
West Conroe Baptist Church
08.2019 - 03.2020
Patient Coordinator and Insurance Verification
Anthony Medical and Chiropratic Center
02.2016 - 10.2016
Officer Manager, Director of Operations
Boys and Girls Club
01.2014 - 11.2015
GED -
WR Rogers Center
No Degree - Associates of Science, Culinary Arts
Le Cordon Bleu
No Degree - Social Work
University of Mary-Hardin Baylor