Kelsie Ledbetter
Prattville,AL
Summary
Detail-oriented manager with a proven track record in enhancing guest experiences and operational efficiency. Skilled in team leadership, event coordination, and problem resolution, driving high levels of customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Launch Trampoline Park
Prattville, Alabama
02.2022 - Current
- Supervised daily operations and staff activities at a busy trampoline park.
- Managed scheduling and staffing to ensure adequate coverage and customer service.
- Trained new employees on safety protocols and operational procedures.
- Coordinated events and birthday parties, enhancing guest experiences.
- Resolved guest concerns promptly, ensuring satisfaction and loyalty.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Supervisor
Sweet Frog Frozen Yogurt
Prattville, Alabama
03.2023 - 05.2025
- Managed inventory levels and assisted with product restocking efforts.
- Enforced health and safety guidelines in food handling procedures.
- Assisted in maintaining cleanliness and organization of the store environment.
- Developed promotional displays to enhance product visibility and attract customers.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Education
High School Diploma -
Prattville High School
Prattville, AL05-2025
Associate of Science - Nursing
Trenholm State Community College
Montgomery, ALSkills
- Team building
- Customer service
- Health and safety
- Employee training
- Inventory management
- Event coordination
- Problem resolution
- Sales management
- Vendor management
- Safety procedures
- Conflict resolution
- Project management
- Clear communication
- Goal setting
- Team leadership
- Performance evaluations
Certification
- CPR CERTIFICATION
- ECP CERTIFICATION
Timeline
Supervisor
Sweet Frog Frozen Yogurt
03.2023 - 05.2025
Manager
Launch Trampoline Park
02.2022 - Current
High School Diploma -
Prattville High School
Associate of Science - Nursing
Trenholm State Community College