Kelsie Michaud
Hamilton,ohio
Summary
Dynamic supervisor excelling in training, mentoring, and staff management. Proven ability to enhance team productivity and customer satisfaction through strategic planning and effective problem-solving.
Overview
3
3
years of professional experience
Work History
Supervisor
Cozy Corner
Blue Ash, OH
12.2025 - Current
- Supervised daily operations, ensuring team adherence to safety and quality standards.
- Trained new staff on operational procedures and customer service protocols.
- Managed inventory levels, coordinating with suppliers for timely restocking.
- Implemented efficient scheduling practices to optimize staff productivity.
- Resolved customer complaints, enhancing overall satisfaction and loyalty.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Maintained cleanliness and organization of work areas, promoting a positive environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistant Manager
Scooter's Coffee
Fairfield, OH
06.2025 - 12.2025
- Assisted in training new team members on operational procedures and customer service standards.
- Implemented inventory management practices to enhance product availability and minimize waste.
- Supported daily operations by maintaining cleanliness and organization of the coffee shop environment.
- Executed cash handling procedures accurately, ensuring balanced registers at the end of shifts.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Monitored equipment functionality, coordinating maintenance requests to ensure optimal performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Server
Berd's Grille and Bar
Fairfield, OH
10.2024 - 06.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and ensured timely food delivery to guests.
- Collaborated with kitchen staff to streamline service flow and enhance efficiency.
- Assisted in training new servers on menu knowledge and operational procedures.
- Handled cash transactions and processed payments efficiently using POS system.
- Addressed guest feedback promptly to improve overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Housekeeper
Parkside Nursing and Rehabilitation
Fairfield, OH
07.2024 - 10.2024
- Maintained cleanliness and sanitation in resident rooms, common areas, and dining facilities.
- Utilized appropriate cleaning agents and equipment to ensure safety and effectiveness.
- Assisted residents with daily living activities, promoting comfort and well-being.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Collaborated with nursing staff to ensure a hygienic environment for patient care.
- Implemented best practices for waste disposal, contributing to environmental health standards.
- Developed efficient cleaning schedules that improved workflow and reduced downtime.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Data Entry Clerk
Hern Marine Distributors
Cincinnati, OH
06.2023 - 07.2024
- Entered and updated data in inventory management system to ensure accuracy and timeliness.
- Reviewed source documents for completeness and resolved discrepancies efficiently.
- Processed customer orders, ensuring prompt fulfillment and accurate record-keeping.
- Maintained organized filing systems to enhance data retrieval efficiency.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
Education
High School Diploma -
Fairfield Senior High School
Fairfield, OH05-2023
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Strategic planning
- Staff development
- Staff discipline
- Analytical thinking
- Operations management
- Relationship building
- Schedule development
- Policy enforcement
Timeline
Supervisor
Cozy Corner
12.2025 - Current
Assistant Manager
Scooter's Coffee
06.2025 - 12.2025
Server
Berd's Grille and Bar
10.2024 - 06.2025
Housekeeper
Parkside Nursing and Rehabilitation
07.2024 - 10.2024
Data Entry Clerk
Hern Marine Distributors
06.2023 - 07.2024
High School Diploma -
Fairfield Senior High School