Kelsie Hernandez
Topeka
Summary
Professional with significant experience in quality assurance, prepared for ensuring top-notch product standards. Strong focus on team collaboration and achieving impactful results. Dependable and flexible, adept at identifying defects, implementing corrective actions, and maintaining compliance with industry standards. Known for precision in executing test plans, excellent problem-solving skills, and strong communication with cross-functional teams.
Overview
9
9
years of professional experience
Work History
Quality Assurance Technician
J.M Smucker
05.2022 - Current
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Inspected finished products for overall quality.
- Streamlined data collection methods for test results, enabling faster analysis and decision-making regarding product improvements.
- Reduced customer complaints with proactive identification of potential issues during routine testing procedures.
- Conducted routine internal audits, ensuring that all departments adhered to established company policies and procedures related to product quality.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Volpak Technician
J.M Smucker
03.2019 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Gathered and organized materials to support operations.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Entry Level Tech
J.M Smucker
03.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Certified Medical Assistant
Atria Senior Living
12.2016 - 10.2017
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
Restaurant Hostess
Texas Roadhouse
09.2016 - 04.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Checked in with servers to confirm preparedness before seating customers.
Certified Nursing Assistant
Presbyterian Healthcare Center
02.2016 - 11.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Education
No Degree - Nursing
Washburn University of Topeka
Topeka, KS05-2027
High School Diploma -
Seaman High School
Topeka05-2016
Certified Medication Aide -
Washburn Tech
Topeka, KS05-2016
Certified Nurse Assistant -
Washburn Tech
Topeka, KS12-2015
Skills
- Testing procedures
- Auditing
- Equipment inspection
- Lab equipment maintenance
- Calibration standards
- Computer troubleshooting
- Attention to detail
Accomplishments
- Volunteer for Paws at the Park Event every year
- In the First Responder program since 2020
- Been part of the Treat or Treat the since 2023 and received 1st place in 2024.
Timeline
Quality Assurance Technician
J.M Smucker
05.2022 - Current
Volpak Technician
J.M Smucker
03.2019 - Current
Entry Level Tech
J.M Smucker
03.2018 - Current
Certified Medical Assistant
Atria Senior Living
12.2016 - 10.2017
Restaurant Hostess
Texas Roadhouse
09.2016 - 04.2017
Certified Nursing Assistant
Presbyterian Healthcare Center
02.2016 - 11.2016
No Degree - Nursing
Washburn University of Topeka
High School Diploma -
Seaman High School
Certified Medication Aide -
Washburn Tech
Certified Nurse Assistant -
Washburn Tech
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