Kelsie Pletcher
Tampa,FL
Summary
Dynamic professional with a proven track record at Janz Medical Supply, enhancing customer satisfaction and engagement through innovative strategies and exceptional service. Skilled in complex problem-solving and computer skills, I consistently exceeded sales targets and streamlined inventory processes. My ability to foster inclusive environments and maintain high confidentiality standards underlines my commitment to excellence and teamwork.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate
Janz Medical Supply
Tampa, FL
09.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Elevated quality of care provided by staying up-to-date on latest technology advancements within the medical field.
- Guided patients through their healthcare experience by answering questions, offering support, and fostering trust throughout their visit.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations and organizational policies.
Sales Associate
Base Exchange
Tampa, FL
05.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Nurse Assistant
Baycare
Tampa, FL
09.2022 - 03.2023
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Helping Hands for Evacuees
Volenteer
Rammstein Germany
06.2021 - 12.2021
- Reduced response times for assistance requests by efficiently prioritizing and organizing tasks.
- Ensured a safe and comfortable environment by maintaining cleanliness standards and addressing potential hazards.
- Delivered exceptional service by actively listening to client concerns and promptly addressing any issues that arose.
- Enhanced client satisfaction by providing personalized support and assistance in various tasks.
- Developed strong relationships built on trust with both clients and their families through compassionate care provision practices.
Layton Hills Baptist Church
Volunteer Work
Layton, UT
01.2018 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Nursing
South University
Tampa, FL05-2026
High School Diploma -
Hillsborough High School
Tampa, FL05-2022
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer/client engagement
- Cash handling
- Complex Problem-solving
- Oral and written communication
- Issue resolution
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Timeline
Associate
Janz Medical Supply
09.2023 - Current
Sales Associate
Base Exchange
05.2023 - 03.2024
Nurse Assistant
Baycare
09.2022 - 03.2023
Helping Hands for Evacuees
Volenteer
06.2021 - 12.2021
Layton Hills Baptist Church
Volunteer Work
01.2018 - 12.2020
Bachelor of Science - Nursing
South University
High School Diploma -
Hillsborough High School