Kelsie Sanchez
Yakima,WA
Summary
Experienced Store Manager with a demonstrated history of working in the retail industry. Skilled in operations management, merchandising, recruiting, coaching, sales, inventory control, and customer service. Strong professional leader, cares about employees, and determined to exceed company goals.
Overview
16
16
years of professional experience
Work History
Store Manager
Claire's Boutique
Yakima, WA
03.2025 - Current
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Store Manager
Forever 21
Yakima, WA
11.2021 - 03.2025
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Determined to meet/exceed company goals and KPI’s
Store Manager
Aeropostale
Yakima , WA
08.2015 - 10.2021
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Hired, trained and managed team of 50 associates, including evaluating performance and enforcing disciplinary actions.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Processed shipments and maintained stock shelf organization.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Assistant Manager
Aeropostale
Yakima , WA
09.2013 - 08.2015
- Oversaw all store operations
- Conducted Monthly self Store Audits
- In charge of paperwork and employee files
- Contributed to merchandising ideas at team sales meetings.
- Processed shipments and maintained stock shelf organization.
- Oversaw inventory management to minimize waste.
- Enforced adherence to policies, standards and security protocols.
- Collaborated with Store manager to recruit and develop personnel and cultivate top performance.
- Created attractive store displays to generate customer interest and boost sales.
- Oversaw inventory tracking, management and physical inventory counts.
- Hired and trained seasonal employees and recruiting for top talent
Assistant Manager
Rue 21
Yakima, WA
03.2012 - 09.2013
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Recruited and hired qualified candidates to fill open positions.
- Worked closely with customers to understand needs and resolve diverse issues.
- Collaborated with staff to maximize customer satisfaction and streamline procedures.
Store Manager
Fred Meyer Jewelers
Yakima, WA
10.2011 - 10.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Sales Associate
Fred Meyer Jewelers
Yakima, WA
05.2009 - 10.2011
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Some College (No Degree) - Criminal Justice
Yakima Valley Community College
Yakima, WAHigh School Diploma -
Eisenhower High School
Yakima, WA06.2009
Skills
- Team leadership
- Sales professional
- Retail inventory management
- Staff training and development
- Customer service
- Payroll management and schedules
- Determined to exceed company goals
- Merchandising/visuals
Timeline
Store Manager
Claire's Boutique
03.2025 - Current
Store Manager
Forever 21
11.2021 - 03.2025
Store Manager
Aeropostale
08.2015 - 10.2021
Assistant Manager
Aeropostale
09.2013 - 08.2015
Assistant Manager
Rue 21
03.2012 - 09.2013
Store Manager
Fred Meyer Jewelers
10.2011 - 10.2012
Sales Associate
Fred Meyer Jewelers
05.2009 - 10.2011
Some College (No Degree) - Criminal Justice
Yakima Valley Community College
High School Diploma -
Eisenhower High School