Summary
Overview
Work History
Education
Skills
Timeline
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Kelsie Varner

Box Elder,SD

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Patient Access Representative

Monument Health
Rapid City, SD
09.2023 - Current
  • Collected co-pays and other payments from patients at time of service.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Answered phones promptly in a professional manner.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Ensured accuracy of all data entered into computer system.
  • Verified insurance coverage for services provided by the facility.
  • Greeted patients and visitors in a courteous and professional manner.
  • Actively participated in team meetings and training sessions.

Personal Shopper

Walmart
Spearfish, SD
05.2023 - 08.2023
  • Stocked shelves with newly received merchandise according to established guidelines.
  • Inspected returned merchandise for damage or defects before placing it back on display.
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
  • Developed relationships with loyal shoppers by providing personalized shopping experiences.
  • Completed pickup and shopping orders for customers within local area.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

Restaurant Waiter

Sunset Grill
Kadoka, SD
06.2018 - 08.2021
  • Checked on guests during meals to ensure satisfaction with each course.
  • Assisted guests with making food and beverage selections.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Greeted customers, provided menus and answered questions about menu items.

Sandwich Artist

SUBWAY®Restaurants
Kadoka, SD
06.2017 - 08.2021
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Verified that prepared food met quality standards prior to serving it to customers.
  • Stocked shelves with products and supplies.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Followed established procedures for handling money transactions accurately.
  • Operated cash registers to process payments from customers.
  • Maintained cleanliness of work area throughout shift.
  • Greeted customers and provided product knowledge.

Education

High School Diploma -

Kadoka Area High School
Kadoka, SD
08-2021

Some College (No Degree) - Elementary Education

Chadron State College
Chadron, NE

Skills

  • Customer Service
  • Multitasking and Organization
  • Training Coordination
  • Registration management
  • Patient Education
  • Registration and Admissions
  • Relationship Building
  • Phone and Email Etiquette

Timeline

Patient Access Representative

Monument Health
09.2023 - Current

Personal Shopper

Walmart
05.2023 - 08.2023

Restaurant Waiter

Sunset Grill
06.2018 - 08.2021

Sandwich Artist

SUBWAY®Restaurants
06.2017 - 08.2021

High School Diploma -

Kadoka Area High School

Some College (No Degree) - Elementary Education

Chadron State College

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Kelsie Varner