Summary
Overview
Work History
Education
Skills
Military Experience
Certification
Timeline
Generic

Kelso Tanner

Plant City,FL

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency and productivity through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Claims Adjuster

Geico
10.2021 - 01.2024
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Answered customer questions regarding deductibles.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Analyzed information gathered by investigation and report findings and recommendations.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Maintained contact with claimants and attorneys to determine treatment status.

CSA and Technician

Stanley Steemer
06.2013 - 09.2021
  • Strategic allocation of resources, business accounting and customer service specialist
  • Provide excellent customer service through effective communication and interpersonal skills
  • Effective brand building through selling of various company services
  • Customer retention achieved through a strong work ethic and attention to detail.

Shift Manager

McDonalds
01.2011 - 01.2012
  • Store manager in charge of ensuring quality and productivity with the goal of customer satisfaction.

Education

Bachelor of Arts - Political Science

University of South Florida
01.2010

Associate in Arts - Mass Communications

Hillsborough Community College
01.2006

Skills

  • Management
  • Claims Processing
  • Risk Assessment
  • Insurance Policy Coverage Knowledge
  • Florida Claims Adjuster License
  • Communication
  • Software
  • Organizing Operations
  • Community Relations
  • Microsoft Office Suite
  • Supervisory Skills
  • Network Building
  • Legal Compliance
  • Coverage Assessments
  • Caseload Management
  • Highly Motivated
  • Policy Interpretation
  • Innovation and Creativity

Military Experience

United States Marine Corps, Field Radio Operator, 1994, 1998, National Defense Medal, Sea Service Deployment Ribbon

Certification

Licensed in Insurance for Florida and Connecticut

Timeline

Claims Adjuster

Geico
10.2021 - 01.2024

CSA and Technician

Stanley Steemer
06.2013 - 09.2021

Shift Manager

McDonalds
01.2011 - 01.2012

Bachelor of Arts - Political Science

University of South Florida

Associate in Arts - Mass Communications

Hillsborough Community College

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Kelso Tanner