Kelsy Doyel
Sunny Isles Beach
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Lucky cigar
12.2024 - 12.2025
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints to ensure satisfaction and retention.
- Handled cash and balanced registers at shift end efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Cleaning Assistant
Lynora Errand Services
Hollywood
08.2022 - 10.2025
- Maintained cleanliness in residential and commercial spaces using effective cleaning techniques.
- Organized cleaning supplies and equipment to ensure efficient workflow during tasks.
- Assisted in training new staff on proper cleaning methods and company standards.
- Adapted quickly to varying client needs, providing customized cleaning solutions effectively.
- Efficiently managed time between multiple tasks throughout the day.
- Provided assistance with laundry services for guests on a weekly basis.
Medical Office Manager
Foot care express
North Miami
08.2023 - 11.2024
- Managed daily operations to ensure efficient patient flow and office functionality.
- Oversaw inventory management of medical supplies and equipment.
- Developed patient communication strategies to enhance service delivery.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
Education
Some College (No Degree) - Psychology
Miami Dade College
Miami, FLSkills
- Complaint resolution
- Customer retention strategies
- Conflict resolution
- Patient communication
- Time management
- Team collaboration
- Effective communication
- Proactive problem solving
- Stress management
- Calm demeanor
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
Lucky cigar
12.2024 - 12.2025
Medical Office Manager
Foot care express
08.2023 - 11.2024
Cleaning Assistant
Lynora Errand Services
08.2022 - 10.2025
Some College (No Degree) - Psychology
Miami Dade College