Kelsy Tolliver
Summary
Proven To-Go Specialist with a track record of enhancing customer satisfaction at Cheddar's Scratch Kitchen through efficient order processing and cleanliness. Adept at multitasking and quick learning, I excel in high-stress situations, significantly reducing wait times and resolving concerns with professionalism. Certified in food handling, I prioritize safety and detail-oriented service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
To-Go Specialist
BJ's Brewhouse
07.2023 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
To-Go Specialist
Cheddar's Scratch Kitchen
06.2022 - 09.2022
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
Education
Associate of Applied Science -
St. Philip's College
San Antonio, TX05.2026
Associate of Arts - Liberal Arts
Northeast Lakeview College
Universal City, TX05.2023
High School Diploma -
Judson Early College Academy
Live Oak, TX05.2023
Skills
- Strong multitasking
- Phone Etiquette
- Initiative-taking
- Quick Learner
- Flexibility
- Detail Oriented
- Cleanliness
- Food Handler Certification
Certification
- TABC Seller Training Certification
License
- Food Handler's License
Timeline
To-Go Specialist
BJ's Brewhouse
07.2023 - Current
To-Go Specialist
Cheddar's Scratch Kitchen
06.2022 - 09.2022
Associate of Applied Science -
St. Philip's College
Associate of Arts - Liberal Arts
Northeast Lakeview College
High School Diploma -
Judson Early College Academy
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