Coding
KELVANA MOORE
Entry Data Analyst/Customer Service
Memphis,TN
Summary
Organized and efficient Data Entry Clerk with six years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. problems. Skillful collecting, compiling and analyzing facts and resolve problems. Excellent oral and written communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Background Investigator
US Postal Service
Memphis, Tennessee
10.2022 - Current
- Obtained background check data on characters, financial statuses and personal histories.
- Conducted comprehensive interviews with subjects, employers, associates, references and other individuals.
- Performed financial background checks.
- Documented information and submitted detailed reports.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
Front Desk Representative
Esporta Fitness
Memphis, Tennessee
04.2018 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Entered data into company software system.
- Handled multi-line phone system and promptly transferred calls.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Utility Technician
Norwegian Cruise Ship
Honolulu, Hawaii
05.2022 - 09.2022
- Answered public questions, concerns and complaints and documented resolution of problems.
- Installed and maintained plumbing and HVAC systems.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Monitored system operations to improve effectiveness, efficiency and regulatory compliance.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
Customer Service Representative
DriveTime Used Cars
Memphis, Tennessee
02.2022 - 05.2022
- Improved office operations by automating client correspondence, record tracking and data communications.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Operations Representative
C.H Robinson
Memphis, Tennessee
08.2021 - 02.2022
- Performed statistical analyses to gather data for operational and forecast team needs.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accuracy.
- Analyzed customer portfolios to recommend adjustments and new investments.
- Reviewed and resolved discrepancies with invoices, working closely with accounting team.
Warehouse Shipping Clerk
J.J Supply Chain
Memphis, Tennessee
11.2019 - 06.2020
- Generated reports, maintaining dimensional as well as relational data structures and managing operational data store and data warehouse.
- Received and counted stock items, recording data manually or with computer.
- Coordinated warehouse operations to support internal and external customers.
- Read work orders and received oral instructions to determine work assignments.
- Fixed identified issues to increase productivity and boost workflows.
Customer Service Associate
Lowes Home Improvement
Memphis, Tennessee
05.2017 - 11.2018
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma - Fine Arts
Southwind High School
Memphis, TN 05.2016 - 05.2016
Skills
Proofreading
Administrative support
Database Management
Problem-Solving
Analytical and Critical Thinking
Data visualizations
Background investigation
Compiling data
Data Entry
AR/AP
Advanced Excel spreadsheet functions
Certification
Driver's License First Aid CPR/AED Passport
Software
Computer
Excel
Spreadsheet
Word Processing
Presentation Software
Databases
SQL
Interests
Typing and Reading
Creating Presentation
Drawing
Timeline
Background Investigator
US Postal Service
10.2022 - Current
Utility Technician
Norwegian Cruise Ship
05.2022 - 09.2022
Customer Service Representative
DriveTime Used Cars
02.2022 - 05.2022
Operations Representative
C.H Robinson
08.2021 - 02.2022
Warehouse Shipping Clerk
J.J Supply Chain
11.2019 - 06.2020
Front Desk Representative
Esporta Fitness
04.2018 - Current
Customer Service Associate
Lowes Home Improvement
05.2017 - 11.2018
High School Diploma - Fine Arts
Southwind High School
05.2016 - 05.2016