Noelle C.
Summary
Detail-oriented professional with a background in investigations, records management, student conduct, and client-facing communication. Expertise in managing sensitive data and resolving complex issues while delivering exceptional customer support and maintaining accurate documentation across diverse platforms. Known for strong communication and problem-solving abilities, consistently fostering positive relationships with stakeholders. Committed to upholding the highest standards of integrity and professionalism in all interactions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
BACKGROUND INVESTIGATOR
CACI Inc.
03.2023 - 05.2025
- Delivered customer service by communicating with applicants and agencies to resolve issues and provide timely updates.
- Conducted detailed interviews and gathered information across multiple systems.
- Managed sensitive data and maintained accurate case files under strict deadlines.
- Used critical thinking and research skills to verify information and ensure compliance.
CONDUCT OFFICER
Morgan State University
10.2022 - 09.2023
- Served as point of contact for students and campus partners, providing updates on conduct cases.
- Investigated concerns while maintaining accurate records and ensuring policy compliance.
- Collaborated with departments to support students and behavioral interventions.
- Managed confidential data systems to document cases and respond to requests.
RECORDS ASSISTANT
Georgetown University Law Center
11.2019 - 10.2022
- Provided customer support for students and alumni by managing record and transcript requests.
- Ensured FERPA compliance while maintaining data accuracy across systems.
- Managed document processing including academic certifications.
- Utilized Banner, Box, and internal systems to update and maintain records.
Education
Bachelor of Arts - Integrated Studies - Education & Psychology
Delaware State University
Dover, DECertificate -
CACI NIRT ( New Investigator And Reviewer Training )
10-2023
Skills
- Customer Support
- Case Management
- Data Entry
- Google Suite
- Process documentation
- Problem-Solving
- Time Management
- Confidentiality & Compliance
- Effective issue resolution skills
- FERPA Knowledge
Affiliations
- DC Bar Pro Bono Center Client Advisory Board Member
- National Notary Association Member
Certification
- Top Secret Clearance (Active)
- Notary Public (Washington, DC)
- CACI NIRT (New Investigator Reviewer Training)
- Asana Workflow Specialist
- FERPA Basics
- Title IX & SAVE Act
- PCI Security Standards
Timeline
BACKGROUND INVESTIGATOR
CACI Inc.
03.2023 - 05.2025
CONDUCT OFFICER
Morgan State University
10.2022 - 09.2023
RECORDS ASSISTANT
Georgetown University Law Center
11.2019 - 10.2022
Bachelor of Arts - Integrated Studies - Education & Psychology
Delaware State University
Certificate -
CACI NIRT ( New Investigator And Reviewer Training )