Kelvin Atete
Bronx,NY
Summary
Professional with robust background in IT support, specializing in troubleshooting and resolving technical issues efficiently. Strong skills in hardware and software installations, network configurations, and system maintenance. Focused on team collaboration and adapting to evolving needs to ensure seamless operations. Reliable and results-driven, excelling in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
Southern Cross INC
10.2021 - Current
- Provide Tier-I support and resolving tickets regarding server, desktop, printer, phone and equipment issues for 850+ onsite and remote end users
- Relocate users to new workstations, including moving and connecting assigned equipment
- Performing the installation of devices such as PC’s, telephone systems, wireless networks, printers and scanners
Fulfillment Associate/Damage Processor
Amazon Fulfillment Center
01.2020 - Current
- Visually inspected over 1200 units of merchandise for any damage or irregularities prior to stowing into a pod daily while maintaining low quality errors
- Assisted in transporting products and merchandise inside the warehouse
- Received and correctly processed written and verbal instructions, prints and work orders.
- Assisting management of department duties, allocating labor and meeting daily metrics in order to fulfill customer needs.
- Motivate team members to meet tight deadlines, ensuring operational efficiency.
Desktop Technician
Aries Shipping Agency
01.2019 - 12.2018
- Performed analysis, diagnosis and planning of horizontal network cable management process
- Maintained daily performances of computer systems and servers, operating systems and troubleshooting
- Performed in the development, implementation, support and documentation of new and existing technology solutions
- Worked with clients to meet and exceed customer satisfaction
Education
Bachelor of Science - Mechanical Engineering
Bronx Community College
Bronx, NY06-2025
Skills
- Computer Skills: Proficiency in Both Windows and Mac OSX, Microsoft Office, Word, Excel, Analytical Skills, Google Suite and Supply Chain Management
- Adaptability
- Database Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with a team of 6 engineers in the development of a secure CI/CD platform using GitLab, Terraform, and ArgoCD for microservices deployed to Amazon EKS.
- Achieved seamless cross-account data restoration by automating AWS RDS snapshot replication using Terraform and Lambda-backed automation scripts.
- Documented and resolved IAM permission issues affecting cross-account RDS backups, enabling secure and automated disaster recovery processes.
Certification
- Microsoft Certified Azure Administrator Associate 2024
- Microsoft Certified DevOps Engineer Expert 2024
- AWS Certified Solution Architect Associate 2024
- AWS Certified DevOps Engineer – Professional 2024
- CompTIA A+
Languages
English
Full Professional
Software
Terrafom
AWS
PYTHON
POWERSHELL
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- I participate in a variety of outdoor recreational activities
- Committed to improving personal fitness through regular participation in Soccer
- Passionate about balancing physical health with mental and emotional wellness
- I participate in low-impact exercises to strengthen core muscles
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Participating in cultural exchange programs and homestays
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Watching Movies and TV Shows
Timeline
Desktop Support Technician
Southern Cross INC
10.2021 - Current
Fulfillment Associate/Damage Processor
Amazon Fulfillment Center
01.2020 - Current
Desktop Technician
Aries Shipping Agency
01.2019 - 12.2018
Bachelor of Science - Mechanical Engineering
Bronx Community College
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