Summary
Overview
Work History
Education
Skills
Personal Data
Driving Information
Emergency Information
Accomplishments
Certification
Timeline
Generic

Kelvin Boyd

Albany,GA

Summary

I been working since I was 8 years old and I have learned threatening everyone with respect good alone way, and doing the job the best way I no. By doing it right the first time.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Kirkland's Home
10.2025 - Current
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Processed transactions efficiently, ensuring accurate cash handling and inventory management.
  • Collaborated with team members to maintain store presentation and merchandising standards.
  • Resolved customer inquiries and complaints, fostering positive relationships and brand loyalty.
  • Trained new associates on sales techniques and operational procedures to improve team performance.
  • Monitored stock levels, initiating reorders to prevent inventory shortages and maintain product availability.
  • Conducted regular inventory audits, contributing to improved accuracy in stock records.
  • Implemented promotional displays, increasing visibility of featured products and driving sales initiatives.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Wrapped, boxed and weighed bakery department products.

Caretaker

Compass Group Management
01.2025 - Current
  • Ensured cleanliness and organization of living spaces to create a safe environment.
  • Assisted residents with daily activities, promoting independence and well-being.
  • Monitored resident health and reported changes to healthcare professionals promptly.
  • Developed and implemented engaging activities that enhanced residents' social interactions.
  • Trained new staff on care protocols, improving team efficiency and service quality.
  • Maintained accurate records of resident care plans and progress for compliance audits.
  • Collaborated with multidisciplinary teams to tailor care strategies for individual residents.
  • Identified areas for process improvement, resulting in enhanced resident satisfaction rates.
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
  • Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
  • Addressed emergency situations with calm and efficiency, ensuring resident safety.
  • Improved property security with implementation of updated surveillance system.
  • Implemented volunteer program, increasing community engagement and support for residents.
  • Enhanced living spaces, leading regular maintenance and repair efforts.
  • Maintained safe and clean environment, ensuring compliance with health and safety standards.
  • Developed personalized care plans, addressing unique needs of each resident.
  • Improved communication with families, providing regular updates on their loved ones' care.
  • Facilitated supportive community atmosphere, fostering strong relationships among residents.
  • Coordinated with healthcare professionals to provide comprehensive care for residents.
  • Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
  • Organized transportation for residents to appointments, improving access to essential services.
  • Managed medication schedules for residents to ensure timely and accurate administration.
  • Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
  • Promoted culture of respect and empathy, leading by example and setting positive tone.
  • Increased resident satisfaction, listening to feedback and making necessary adjustments.
  • Developed garden area for residents, enhancing their outdoor enjoyment and activity options.
  • Conducted daily health checks on residents, providing peace of mind for families.
  • Enhanced residents' quality of life by organizing weekly social activities and outings.
  • Negotiated with vendors for better rates on supplies, reducing operational costs.
  • Trained new staff members, ensuring high standard of care across team.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Maintained required records of work hours, budgets and payrolls.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Established and enforced safety protocols and guidelines for staff.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Monitored staff performance and provided feedback to drive productivity.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.

Cook Supervisor

PruittHealth
02.2025 - 09.2025
  • Assisted in meal preparation, ensuring adherence to safety and hygiene standards.
  • Learned cooking techniques and proper use of kitchen equipment.
  • Supported inventory management by monitoring stock levels and reporting shortages.
  • Collaborated with team members to maintain cleanliness and organization in the kitchen.
  • Followed recipes accurately to produce consistent meal quality.
  • Adapted quickly to changing menus and dietary restrictions as needed.
  • Engaged in training sessions to enhance culinary skills and knowledge of food handling practices.
  • Contributed ideas for menu improvements based on customer feedback and preferences.
  • Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
  • Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Planned and executed promotions and special events in close collaboration with management.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Monitored food preparation, production, and plating for quality control.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Monitored food inventory and supplies to prevent waste.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Controlled food costs and managed inventory.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Supervised food presentation and plating to enhance visual appeal.
  • Served consistent portions following recipes and control standards.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Spearheaded efforts to enhance the dining experience for guests by collaborating closely with front-of-house staff to address service-related concerns.
  • Streamlined recipe development process by testing new dishes extensively before adding them to the menu lineup.
  • Successfully balanced competing priorities in a high-pressure environment by efficiently delegating tasks to the team and maintaining clear lines of communication.
  • Identified areas for cost reduction in ingredient sourcing without sacrificing quality or flavor profiles of dishes served.
  • Kept abreast of industry trends in order to incorporate fresh ideas into menu planning, ensuring an exciting dining experience for customers.
  • Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
  • Cultivated a positive work atmosphere through open communication channels between staff members, promoting teamwork and cooperation among colleagues.
  • Optimized kitchen workflow by assigning tasks based on employees'' strengths and abilities, maximizing productivity.
  • Increased customer satisfaction by addressing complaints promptly and making necessary improvements to menu items and service.
  • Exceeded health inspection standards consistently by maintaining a stringent focus on cleanliness and sanitation practices throughout the kitchen space.
  • Implemented effective time-management strategies within the kitchen team, enabling smoother meal preparation during peak hours.
  • Managed food orders efficiently by coordinating with suppliers for timely deliveries while minimizing costs.
  • Continuously evaluated staff performance levels through regular assessments, identifying areas for improvement and providing targeted coaching.
  • Proactively addressed maintenance issues with kitchen equipment, ensuring minimal downtime and uninterrupted operations.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Maintained a clean and hygienic kitchen environment through regular cleaning schedules and strict sanitation policies.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
  • Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
  • Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
  • Set and oversaw weekly and special event menu plans.

Santition

PSSI Sanitation
04.2022 - 2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Collaborated with underwriting teams to expedite loan approvals and enhance customer satisfaction.
  • Mentored junior staff on best practices in loan processing and client interactions.
  • Analyzed credit applications to determine borrower eligibility and risk factors.
  • Assisted clients in understanding loan options and terms, ensuring informed decisions.
  • Prepared detailed reports on lending activities and trends for management review.
  • Identified process inefficiencies, recommending solutions to improve workflow and accuracy.
  • Conducted follow-ups with clients to address concerns and facilitate timely loan disbursements.
  • Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
  • Processed loan documentation efficiently, maintaining compliance with regulatory requirements.
  • Collaborated with underwriting team to ensure adherence to lending guidelines while maintaining client confidentiality throughout the process.
  • Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
  • Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
  • Managed a diverse portfolio of loans across various sectors, demonstrating versatility and adaptability within the lending specialist role.
  • Assessed loan portfolios for compliance with underwriting policies.
  • Enhanced loan application approval rates by conducting thorough credit analyses and evaluating borrower''s financial status.
  • Exceeded monthly lending targets consistently, demonstrating strong sales acumen and commitment to organizational objectives.
  • Assisted colleagues in managing complex loan applications, expediting processing time and ensuring timely approvals.
  • Implemented risk mitigation strategies during loan evaluation processes, safeguarding the institution''s interests and minimizing potential losses.
  • Improved customer satisfaction by delivering personalized loan consultation services tailored to individual financial needs.
  • Achieved higher loan approval ratings through effective collaboration with cross-functional teams such as underwriters, processors, and closers.
  • Conducted regular training sessions for junior staff members, imparting valuable industry insight and improving overall team efficiency.
  • Optimized internal communication channels between departments, facilitating faster loan processing times and improved accuracy in documentation handling.
  • Maximized revenue generation by identifying opportunities for upselling or cross-selling additional financial products during client interactions.
  • Spearheaded process improvement initiatives within the department, resulting in streamlined workflows and increased operational efficiency.
  • Proactively identified solutions for customers experiencing credit issues.
  • Monitored loan performance within assigned portfolio, proactively addressing potential issues to maintain profitability and minimize delinquency rates.
  • Participated in community outreach programs as a representative of the institution, promoting positive brand image while expanding client base through networking events.
  • Negotiated favorable loan terms for clients by leveraging strong understanding of market trends and competitor offerings.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Streamlined the lending process for clients, guiding them through document preparation and submission requirements.
  • Participated in ongoing training programs to enhance professional skills and stay current with industry best practices.
  • Monitored pipelines to track and log status of loans.
  • Maintained up-to-date knowledge of industry regulations and compliance standards, ensuring accurate and legally compliant lending practices.
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Explained very technical financial information to applicants in easy to understand language.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Assisted customers with completing loan applications and other paperwork.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Helped college students obtain financial aid through loan programs.
  • Compiled closing packages for drafting and presentation accuracy.

Education

First Aid And Patient Care Teach

Albany Technical College
Albany, Georgia, GA
04.2010

Floor Teach And Safety Management

Albany Technical College
Albany, Georgia, GA
02.2005

High School Diploma - Food Teach

Albany Technical College
Albany, Georgia, GA
04.2001

Skills

Customer service

Personal Data

  • Name
  • Last 4 of SSN#
  • Present Address
  • How long did you live there?
  • Previous Address
  • Phone Number
  • Are you 18 years of age or older?
  • Have you ever worked for this Company Before?
  • Do you have any relatives or friends working here?
  • How would you get to and from work?
  • Have you ever pled guilty or “no contest” to a crime or been convicted of a crime?
  • If yes, give date and details of each:
  • NOTE: Answering “yes” to this question does not constitute an automatic bar to employment.

Driving Information

  • Do you have a current driver’s license?
  • Do you have a current CDL?
  • State:
  • License No.
  • Expiration Date:
  • Has your driver’s license ever been suspended or revoked?
  • Do you have personal automobile insurance?
  • Name of Insurance Company:
  • Has your personal auto insurance ever been cancelled?
  • Have you ever been convicted of a DUI?
  • List all moving violations in the last 5 years:
  • Offense
  • Date
  • Location

Emergency Information

  • In case of emergency, who should we contact?
  • Name
  • Relationship
  • Home phone
  • Cell phone
  • Work

Accomplishments

When I got my first aid card and I did something I been went to do for a long time. How i can safe life and help others

Certification

  • Certified Job Title, Company Name - Timeframe
  • Licensed Job Title - Timeframe
  • Area of certification, Company Name - Timeframe
  • Area of expertise License - Timeframe
  • Area of certification Training - Timeframe

Timeline

Sales Associate

Kirkland's Home
10.2025 - Current

Cook Supervisor

PruittHealth
02.2025 - 09.2025

Caretaker

Compass Group Management
01.2025 - Current

Santition

PSSI Sanitation
04.2022 - 2024

First Aid And Patient Care Teach

Albany Technical College

Floor Teach And Safety Management

Albany Technical College

High School Diploma - Food Teach

Albany Technical College

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