Kelvin Hollister
Memphis,TN
Summary
Dynamic Sales Manager with a proven track record at Auto Nation GMC Mendenhall, excelling in relationship building and sales team training. Achieved significant revenue growth through innovative strategies and empowered team leadership. Skilled in performance management and fostering a collaborative environment, driving success and client satisfaction.
Overview
22
22
years of professional experience
Work History
Sales Manager
AutoNation GMC Mendenhall
09.2017 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships (15+ years) through excellent customer service and consistent follow ups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Ramp Agent
Federal Express
01.2014 - 05.2022
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 12 daily flights.
Internet Sales Consultant
AutoNation Ford Wolfchase
08.2016 - 09.2017
- Worked closely with marketing teams to create targeted promotional materials, ensuring a unified message across all channels and an efficient use of resources.
- Increased overall sales revenue by consistently meeting or exceeding monthly targets through effective time management and prioritization.
- Mentored new team members on best practices for internet sales, contributing to overall team success and fostering a collaborative work environment.
- Streamlined communication with clients by utilizing CRM software to track interactions and maintain detailed records.
Sales Associate
AutoNation Ford Memphis
06.2003 - 07.2016
- Built relationships with customers to encourage repeat business.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Team Leader
Federal Express
06.2013 - 01.2014
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Material Handler
Federal Express
04.2012 - 05.2013
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Education
Bachelor of Science - Business Management
Alabama State University
Montgomery, AL05-1987
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Marketing
Timeline
Sales Manager
AutoNation GMC Mendenhall
09.2017 - Current
Internet Sales Consultant
AutoNation Ford Wolfchase
08.2016 - 09.2017
Ramp Agent
Federal Express
01.2014 - 05.2022
Team Leader
Federal Express
06.2013 - 01.2014
Material Handler
Federal Express
04.2012 - 05.2013
Sales Associate
AutoNation Ford Memphis
06.2003 - 07.2016
Bachelor of Science - Business Management
Alabama State University
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