Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelvin Hughes

Joshua

Summary

Dynamic Installation Technician with a proven track record at Johnson Controls, excelling in equipment installation and customer service. Recognized for enhancing customer satisfaction and identifying upselling opportunities, while maintaining a strong focus on worksite safety. Committed to continuous learning and adapting to emerging technologies, ensuring top-notch service delivery.

Diligent technical background with comprehensive background in installation and maintenance. Successfully executed complex installations and ensured high customer satisfaction. Demonstrated ability in troubleshooting and problem-solving to meet client needs.

Experienced with installing and maintaining various systems and equipment. Utilizes thorough technical knowledge to ensure accurate and efficient installations. Track record of working well under pressure and meeting tight deadlines.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Installation Technician

Johnson Controls
03.2025 - Current
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Completed installations within deadlines, adhering to company policies and safety guidelines.
  • Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
  • Established and maintained effective working relationships with vendors and contractors to support operations.
  • Installed and configured new equipment and systems according to company standards.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
  • Contributed to company growth by identifying potential upselling opportunities during site visits, generating additional revenue streams.
  • Continuously updated knowledge on industry trends and emerging technologies, enhancing skillset as an Installation Technician.
  • Consistently met or exceeded performance metrics, showcasing dedication to quality workmanship and professionalism.
  • Coordinated with logistics teams to ensure timely delivery of required materials for successful project completion.
  • Collaborated with team members to complete complex installation projects on time and within budget.

Service Technician

ADT Security
08.2012 - 02.2022
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.

Sales Associate

Devcon Security Services Inc.
01.2012 - 07.2012
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Service Technician

Hawk Security Services Limited.
04.2011 - 01.2012
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.

Technician Supervisor

Brinks Home Security
03.2005 - 08.2010
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
  • Supported project management teams with expert technical advice, contributing to successful project completions.

Education

High School Diploma -

Joshua High School
Joshua, TX

Skills

  • Equipment installation
  • Power tools operation
  • Worksite safety
  • Customer service
  • Data center operations readiness

Certification

Software House certification (C.Cure 9000)-JCI . January 2025. Fire Alarm Superintendent License - Twenty Years.

Private Security License.

Forklift and ariel platform certification.


Timeline

Installation Technician

Johnson Controls
03.2025 - Current

Service Technician

ADT Security
08.2012 - 02.2022

Sales Associate

Devcon Security Services Inc.
01.2012 - 07.2012

Service Technician

Hawk Security Services Limited.
04.2011 - 01.2012

Technician Supervisor

Brinks Home Security
03.2005 - 08.2010

High School Diploma -

Joshua High School

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Kelvin Hughes